Sr Representative, Auto Physical Damage

Job Description

What can you expect in this role?

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and / or commercial auto claims
• Fully explain the claim process to all customers in a way they’ll easily understand
• Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis

What do you bring to the role?

• Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
• Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
• Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
• Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
• You excel under and are comfortable with change
• A demonstrated ability to work efficiently in a high volume, fast-paced environment
• Strong analytical and decision-making skills-detail-oriented and highly organized
• A high proficiency with Windows based programs with excellent keyboarding skills
• You are team oriented - you value collegiality and accomplishing goals together
• You’re an excellent communicator (written and verbal) and an even better listener
• An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset
• Bilingualism (French & English) is considered an asset

Salary range is $48,700 - $89,800

Job Info

Job Identification 7312

Job Category Claims

Posting Date 04 / 03 / 2024, 12 : 16 PM

Job Schedule Full time

Locations

238A Brownlow Avenue, Park Place II, Suite 310, Dartmouth, NS, B3B 2B4, CA

322 11th Avenue SW, Suite 700, Calgary, AB, T2R 0C5, CA

77 City Centre Drive, Suite 400, Mississauga, ONT, L5B 1M5, CA

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