$34.00 to $35.50 hourly (to be negotiated)
Responsibilities
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Servers
- Desktop applications
- File management software
- Security software
- Project management software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- Wireless networks
Work conditions and physical capabilities
Work under pressureManual dexterityAttention to detailCombination of sitting, standing, walkingBending, crouching, kneelingPersonal suitability
AccurateClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationInitiativeJudgementOrganizedTeam playerAbility to multitaskTime managementScreening questions
Are you authorized to work in Canada?Do you have experience working in this field?Financial benefits
BonusMileage paidPiece workOther benefits
Free parking availableLearning / training paid by employerTeam building opportunitiesSupport for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilitiesSupport for newcomers and refugees
Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)Supports newcomers and / or refugees with foreign credential recognitionSupport for youths
Offers on-the-job training tailored to youthOffers mentorship, coaching and / or networking opportunities for youthSupport for Veterans
Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example : job fairs, outreach programs etc.)Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)Support for Indigenous people
Offers mentorship, coaching and / or networking opportunities for Indigenous workersDevelops and maintains relationships with indigenous communities, indigenous-owned businesses and organizationsSupport for mature workers
Applies hiring policies that discourage age discriminationProvides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example : adjustable desks and chairs, accessible parking, etc.)Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)Offers mentorship programs that pair members of visible minorities with experienced employees#J-18808-Ljbffr