Overhead Door Sales Coordinator

APEX is currently accepting applications for a Sales Coordinator within its Door Opening Solutions Group. This is a full-time, permanent position reporting to the Group Manager.

The primary role of this position will be to provide a high level of customer service to both existing and potential clients. Some overtime may be required. Training will be provided.

Responsibilities

• Collaborate with the Group Manager to determine necessary strategic sales approaches.
• Maintain and expand company database of sale prospects.
• Prepare quotes for small projects based on customer requirements.
• Assist in creating RFP responses to potential clients.
• Support marketing efforts such as trade shows, exhibits, and other events, as necessary.
• Conduct outbound follow-up to existing customers via telephone call and e-mail.
• Emphasize product and service features and benefits, quote prices, discuss credit terms, and prepare sales order forms or reports.
• Investigate and troubleshoot customer service issues.
• Respond to customer service calls in a courteous and professional manner
• Address client inquiries regarding order status, payments, refunds, etc.

Qualifications

• High School Diploma or equivalent combination of education and experience.
• Demonstrated ability to convert sale prospects and close pending deals while maintaining established sale quotas.
• Experience with providing exceptional customer service to clients.
• Knowledge of retail or wholesale sale principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Ability to build and maintain long-lasting relationships with clients.
• Exceptional verbal communication and presentation skills.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work both individually and within a team environment.