NOC Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for:

We're looking for a NOC Specialist to join the Rogers Core-Data Network Operations team. In this role, you will provide operational support and lead incident response and management activities to ensure the availability, reliability, and performance of Rogers wireline core network infrastructure. You will work collaboratively in a fast-paced, high-pressure environment to meet established service level agreements for internal and external stakeholders while contributing to operational excellence and exceptional customer experience.

We are open to hire in Calgary, Edmonton, Vancouver, Burnby.

What you will do:

• Perform technical and administrative activities required to maintain the highest levels of network availability and reliability through incident response, planned maintenance activities, and problem resolution.

• Provide 24x7 operational support for Rogers' national core IP networks, MPLS infrastructure and compute environments, ensuring the availability, stability, and reliability of critical network and service platforms. (Work shifts include days, nights, weekends, and statutory holidays.)

• Drive and manage core-related incidents to resolution, with a focus on impact mitigation and MTTR reduction.

• Provide support and function as a second-level escalation resource on reported incidents.

• Coordinate escalations both internally and externally during outage and degraded service events.

• Lead network incident response and management activities, ensuring service restoration is achieved in accordance with established service level agreements.

• Proactively improve and maintain network availability and reliability by analyzing and optimizing network performance.

• Engage vendors and carriers in troubleshooting activities as required.

• Develop, document, and communicate Network Operations best practices and standards.

• Provide reports on network status, fault management, and utilization.

• Work alongside Network Engineering and Architecture teams to ensure standardization, reliability, and operational readiness of core network environments.

• Provide pre-sales technical advisory and participate in new product launches, with a focus on Service Assurance.

• Promote and represent Rogers in a positive and professional manner.

• Perform other duties as required.

What you Bring:

• Degree in Telecommunications, Data Communications, Computer Networking, or an equivalent academic qualification.

• CCNA or CCNP Routing & Switching certification required; Service Provider certification is considered an asset.

• Minimum 2 years of relevant experience in IP Network Engineering and/or Network Operations.

• Extensive knowledge of routing and switching technologies within multi-vendor environments, including Cisco, Juniper, and Alcatel platforms.

• Ability to thrive in a dynamic 24x7 operational environment. (Work shifts include days, nights, weekends, and statutory holidays.)

• Hands-on experience with network monitoring, fault management, incident management, and service restoration processes.

• Demonstrated analytical, troubleshooting, and problem-solving skills with the ability to perform effectively during high-impact network incidents.

• Commitment to delivering exceptional customer service and ensuring satisfaction for both internal and external customers.

• Proven track record of taking initiative and driving continuous improvement through innovation and operational excellence.

• Strong interpersonal, communication, and client relationship skills, with the ability to provide effective support via telephone, email, and collaboration platforms.

• Experience collaborating with vendors, carriers, and cross-functional technical teams to resolve complex operational issues.

• Knowledge of network automation, scripting, Python, and API integration is considered an asset.

• Capacity to serve as an escalation resource for Network Specialist while supporting their technical development through coaching and mentorship.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low cost gym membership
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Engineering
Requisition ID: 337507

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: No Selection