Senior Operating Officer

Your Opportunity:

The Royal Alexandra Hospital (RAH) is a Level 2 full-service tertiary hospital located in the city of Edmonton’s downtown core that serves a diverse community of patients from Edmonton, the Territories, and Western Canada. Combining patient-centred care, the expert teams at the RAH, including the Lois Hole Hospital for Women, the Hui Heart Centre, and the Eye Institute of Alberta, care for 500,000 patients annually. The Lois Hole Hospital for Women, located on site, is the only tertiary women’s health facility in Alberta, providing specialist care and performing leading edge research on Women’s Health. We are seeking an experienced, influential leader for the role of Senior Operating Officer (SOO) to advance and sustain accessible, safe, and high-quality patient-and family-centred care at RAH. The RAH has a diverse portfolio of services and programs and has corridor-wide program responsibilities as part of the role. The SOO is responsible for services in accordance with established expectations and standards through the Hospital Based Leadership framework. They will create a respectful, culturally and psychologically safe environment and culture for all patients, families, visitors, staff, physicians and volunteers. Edmonton, Alberta’s provincial capital and home to million people, is a cultural, governmental, and educational centre offering outstanding urban amenities and world-class health facilities that are national leaders for health sciences, research, and innovation. Alberta Health Services, dedicated to excellence in patient care, is a nation-leading hospital-based service provider operating 106 facilities and delivering high-quality acute care services to over 5 million people in Alberta and some residents of other provinces and territories.

Description:

The Senior Operating Officer (SOO), Royal Alexandra Hospital and Lois Hole Hospital for Women (RAH), is a key leadership role in the Edmonton Corridor. Reporting to the Chief Operating Officer, Edmonton Corridor, the SOO functions in close partnership with the Hospital Medical Director (HMD) and is accountable for the planning, delivery, and evaluation of a diverse portfolio of programs and services provided at the RAH and other site-based, Corridor-wide programming. Working as administrative co-leads, the SOO and the HMD will develop, implement, and evaluate strategic and operational plans, policies, budgets, and forecasts, making sound business cases for investment and funding decisions as required. You will manage financial, human, and capital resources, with a budget of over $502M and over 4900 employees[][]. You will make confident decisions and recommendations regarding those allocations in a complex environment with competing priorities. As the SOO, you will contribute to strategies and operational plans at the site, program and corridor level, showing awareness of external factors and trends, anticipating challenges. You will put systems in place to determine risk tolerance, proactively monitor risks, and develop contingency plans to address them.

The successful candidate will have demonstrated leadership skills, including the ability and comfort with decision-making responsibilities including ability to rapidly process and comprehend large amounts of detailed information, consider the implications and consequences of new facts and make decisions. This person will have demonstrated strategic, critical thinking, and planning competencies. The incumbent can successfully undertake both leadership and management responsibility for large-scale initiatives, including capital development involving significant dollar amounts and implications, and manage diverse human, financial, and physical resources within a complex environment. Experience leading change and creating innovative solutions for complex and diverse issues and strong project management skills are complemented with the ability to balance competing priorities, complex situations, and tight deadlines. Ability to foster a collaborative, integrated, inclusive environment and build solid relationships with many diverse occupational groups, including peers, public agencies, government, boards (including Foundation Boards), committees, and other partners. This requires excellent written, verbal and interpersonal skills including ability to be articulate, concise, compelling and diplomatic. Proven change management, negotiation and mediation skills are essential.

Canadian Health Leader certification considered an asset. A candidate with recent health leadership experience and a broad understanding of healthcare service delivery in a complex and dynamic environment.