Product Owner

Job Description

Job Description

Meetingmax is the event industry's essential software platform for room block management. The Meetingmax software is an integral tool for event organizers who are looking for a genuine industry partner and not just another technology vendor. The software offers a sophisticated, yet simplified solution that allows event organizers to take control over every aspect of their event reservations. For Meetingmax, it is more than just perks and comfy footwear - it's about bringing together the right people, and creating the best environment for talent to develop and grow. United by a love for technology and the hospitality industry, plus a keen interest in good fun and ingenuity, the Meetingmax culture won Canada's Most Admired Corporate Culture. Now, we’re looking for a Product Owner to join our team, could this be you? Product Owner Location: Vancouver, BC | Remote in Canada Reports to: The CEO About the Role The Product Owner is responsible for driving product development from concept to launch, ensuring alignment with customer needs, market demands, and business objectives. This role bridges the gap between business strategy, technology execution, and market needs to deliver competitive and revenue-generating products. The Product Owner leads the Agile development process, facilitates Scrum ceremonies, and collaborates cross-functionally to define, prioritize, and execute product initiatives. They oversee product lifecycle management, drive security and compliance efforts, and optimize integrations with key partners such as Sabre and Amadeus GDS. Additionally, this role plays a pivotal part in revenue growth by managing go-to-market strategies, engaging with clients, and ensuring seamless adoption of new features. ------------------------------- Key Responsibilities Product Strategy & Roadmap Management * Develop and maintain a clear product vision and roadmap, aligning it with company goals and client needs. * Conduct market research to stay updated on industry trends, competitive benchmarks, and emerging technologies. * Prioritize product initiatives based on business value, customer feedback, and technical feasibility. * Define and track success metrics for product features using tools like Pendo, NPS, and churn analysis. Agile & Scrum Leadership * Facilitate all Scrum ceremonies, including Daily Standups, Backlog Grooming, Sprint Planning, Sprint Retrospectives, Product Demos, and Project Syncs. * Ensure sprint deliverables meet design, quality, and budget specifications while following Agile best practices. * Continuously refine Agile and Scrum processes to improve development efficiency and team performance. * Monitor sprint velocity, team output, and product delivery timelines to identify and resolve bottlenecks. Product Development & Lifecycle Management * Manage the full product lifecycle, including infrastructure upgrades, security enhancements, compliance (GDPR, PCI, SOC2), new features, improvements, and bug fixes. * Oversee development and enhancement of integrations with registration software, MMX Public APIs, GDS, and other key platforms. * Work closely with the development team to ensure API and data sync solutions align with client needs. * Ensure new feature releases support the company’s revenue strategy and market positioning. Client & Stakeholder Collaboration * Engage with clients to gather insights, validate new feature feasibility, and drive product adoption. * Serve as the main point of contact for high-value clients regarding product-related discussions and roadmaps. * Work closely with sales and customer support teams to ensure effective communication and training on new product features. Security, Compliance & Risk Management * Identify and mitigate security and compliance risks (ie. GDPR, PCI, and SOC2.) * Collaborate with the Security Officer to review and improve security posture regularly. * Ensure security requirements are integrated into the product development process. Partnerships & Integrations * Manage relationships with key adoption partners ensuring strong ROI. * Optimize API integrations with third-party providers to enhance product reliability and performance. * Benchmark against competitors to maintain a competitive edge. Team Leadership & Development * Lead, manage, and provide accountability for the software development team. * Oversee department KPIs, monitor team activity, and identify areas for improvement. * Provide coaching, mentorship, and performance management support for team members. * Hire, onboard, and manage the performance of new development team members. ------------------------------- What You’ll Bring * Experience: Proven background in product management, Agile methodologies, and software development. * Technical Knowledge: Familiarity with APIs, security compliance, and cloud infrastructure. * Leadership Skills: Strong ability to lead cross-functional teams, manage priorities, and drive results. * Problem-Solving: Strategic thinker with a proactive approach to identifying challenges and implementing solutions. * Communication: Excellent stakeholder management skills with the ability to engage technical and non-technical audiences. ------------------------------- Bonus Points If: * You have a background in hotel services or event planning. * You understand hotel room blocks and the nuances of hotel contracting. * You’ve worked with event software such as registration platforms or housing management systems. * You’ve worked with hotel software such as property management systems (PMS), central reservation systems (CRS), or GDS platforms.