Talent.com
Indigo Books & Music
Customer Experience RepresentativeIndigo Books & Music • Winnipeg, Manitoba, Canada
Customer Experience Representative

Customer Experience Representative

Indigo Books & Music • Winnipeg, Manitoba, Canada
30+ days ago
Job type
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo.

Create a job alert for this search

Customer Experience Representative • Winnipeg, Manitoba, Canada

Similar jobs

Retail Customer Experience Specialist

Dollar Tree, Inc.Winnipeg
Full-time

A leading retail company in Winnipeg is seeking a Customer Service Associate to create a positive shopping experience.Responsibilities include assisting customers, managing cash transactions, and m... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSWinnipeg, MB, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Customer Experience Associate

The Toronto-Dominion Bank (Canada)Winnipeg, MB, CA
Full-time

Work Location: Winnipeg, Manitoba, Canada.Line of Business: Personal & Commercial Banking.Customer Experience Associate – responsible for delivering exceptional customer interactions while processi... Show more

 • Promoted

Wireless Sales Pro - Customer Experience Champion

Staples CanadaWinnipeg, Manitoba, Canada
Full-time

A leading office supply retailer in Canada is seeking a Wireless Sales Consultant to enhance customer experiences in the wireless department.In this role, you will identify sales opportunities, pro... Show more

 • Promoted

Customer Experience Representative - Full Time - Winnipeg Airport

National Car RentalWinnipeg, MB, CA
Full-time

Customer Experience Representative – Full Time – Winnipeg Airport.Join National Car Rental as a Customer Experience Representative at the Winnipeg Airport.This full‑time position offers a dynamic r... Show more

 • Promoted

Head of Customer Experience & Loyalty (Remote)

BloomWinnipeg, MB, CA
Remote
Full-time

A vibrant e-commerce brand is seeking a Director of Customer Experience to enhance their customer journey.You will lead strategies, improve support operations, and develop a high-performing team.Id... Show more

 • Promoted

Customer Experience Specialist Delivering Exceptional Solutions

HGSWinnipeg, MB, CA
Full-time

Embrace your role as a Customer Experience Specialist focused on delivering exceptional client service.Assist with billing inquiries and engage customers in both English and French.You will engage ... Show more

 • Promoted

Remote Customer Experience Specialist ForgeFit

ForgeFitWinnipeg, MB, CA
Remote
Full-time

ForgeFit is hiring a Remote Customer Experience Specialist to enhance customer interactions across the country.Ensure a positive experience by assisting clients with fitness equipment inquiries and... Show more

 • Promoted

Customer Experience Specialist — Growth & Impact

RelayWinnipeg, MB, CA
Full-time

A financial technology company based in Metro Vancouver is seeking a Customer Experience Specialist to enhance customer support.In this role, you will engage with customers through phone and email,... Show more

 • Promoted

Remote Customer Experience Specialist

Mass MarketsWinnipeg, MB, CA
Remote
Full-time

A leading business services company in Ontario, Canada, is seeking a Remote Customer Service Agent.In this role, you will assist customers with inquiries and ensure exceptional service for a divers... Show more

 • Promoted

Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)

Shop CircleWinnipeg, MB, CA
Full-time

Bilingual Customer Experience Specialist - Retention Specialist.Be the human heartbeat behind Quince.You’ll connect with customers across chat, email, phone, and social channels — delivering though... Show more

 • Promoted

Customer Experience Software Engineer Role

NamelyWinnipeg, Manitoba, Canada
Full-time

Join Dropbox as a Customer Experience Software Engineer, thriving in a Virtual First setting.Engage in transformative projects that redefine user experiences and support systems.You will collaborat... Show more

 • Promoted

Retail Team Leader - Wellness & Customer Experience

Saje Natural WellnessWinnipeg, MB, CA
Full-time

A natural wellness company in Winnipeg is seeking a Retail Team Leader to enhance customer engagement through exceptional service and product demonstrations.Candidates should have strong communicat... Show more

 • Promoted

Merchandising Team Lead & Guest-Experience Coach

AEOWinnipeg, MB, CA
Full-time

A leading retail company in Winnipeg is hiring a full-time Merchandising Team Leader.In this role, you will drive sales, develop and implement merchandising strategies, and lead a team that exempli... Show more

 • Promoted

Remote Customer Service Specialist - No Experience Needed

Leakstory JobsWinnipeg, MB, CA
Remote
Full-time

A market research company is seeking candidates for a remote Customer Service position.This entry-level job requires good phone etiquette and excellent verbal and written communication skills.While... Show more

 • Promoted

Senior Customer Experience Expert

EQ3 CanadaWinnipeg, MB, CA
Full-time

EQ3 was born in opposition to trends, vowing instead to focus on timeless designs.We make furniture not fast, but to last.Our greatest hope is to have our pieces passed down like heirlooms.We pride... Show more

 • Promoted

Customer Experience Representative Remote Work

Rentokil InitialWinnipeg, MB, CA
Remote
Full-time

Engage customers as a Remote Customer Experience Representative with Rentokil-Terminix.Provide vital support, resolve inquiries, and create lasting connections within a remote setting.Rentokil-Term... Show more

 • Promoted

Customer Experience Specialist

RelayWinnipeg, MB, CA
Full-time

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can ... Show more

 • Promoted

Remote Customer Experience Specialist (Bilingual)

Rentokil InitialWinnipeg, MB, CA
Remote
Full-time

A prominent pest control company in Canada is seeking an experienced Customer Experience Representative for a remote role.The representative will provide exemplary customer service by resolving que... Show more

 • Promoted

PXM Retail Experience Consultant

ValtechWinnipeg, MB, CA
Full-time

A digital consulting firm in Canada is seeking a PXM Business Consultant with 4 to 5 years of experience in retail and a passion for experience innovation.This role involves collaborating with tech... Show more