Night Bellperson (Part-time)

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Night Bellperson (Part-time). Inspire and create the grandest experience for our guest, clients and colleagues every day. Create cutting edge and high dishes for our food and beverage outlets and banquets. Create for yourself a career and develop within a world class hotel operation.

The Night Bellperson (Part-time) will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations. Reporting to the Chief Concierge.

Key Responsibilities

• Demonstrate excellent guest service and encourage positive employee relations
• Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
• Answer guest inquiries regarding Calgary and the hotel services and facilities
• Assist guests with all luggage needs
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Responsible for valet services when required
• Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
• Communicate with next shift to ensure smooth transition and completion of duties
• Follow and deliver all Leading Quality Assurance Standards for your position
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
• Assist guests with Boulevard Level Services
• Provide warm, sincere and engaging service that follows the service essentials, ensuring Guests feel valued
• Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches
• Resolve Guest problems and never say “no” without offering an alternative. Own the follow-up to ensure the problem is resolved, and be that guest’s point of contact.
• Responsible for overnight hotel walkthrough including newspaper requests
• Responsible for light housekeeping duties and delivery of requested items

Qualifications

What will you bring to this role?

• Night shift availability is required
• Applicants must provide a valid Driver’s Abstract and possess a Class 5 Driver’s License, with the capability to operate a standard transmission vehicle
• Previous experience in Guest Services is preferred
• Current First Aid and CPR certification is preferred
• Post-secondary education in hospitality is considered an asset
• Familiarity with hotel services and local knowledge of Calgary is considered an asset
• A demonstrated passion for delivering exceptional guest service is essential
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.