Job Function
The CCS / Returns Co-ordinator works within the Customer Care Team, ensuring that claims for returned products are investigated and brought to a timely completion facilitating customer credit reimbursement with all required back up.
Mandatory Requirements
- College Diploma or Bachelor Degree in business or supply chain
- Minimum 2 years’ experience in a Customer Service & Returns
- Experience with ERP and CSM systems; comfortable leveraging technological based applications and tools.
Job Responsibilities
- Providing first contact resolution for Zurn Customer and inter-company team members.
- Managing customer claims and ensuring they are processed with accuracy and targeted for optimal turnaround time.
- Working with inventory stocking and coverage strategies as well as sourcing lead time requirements to enhance problem solving capacity.
- Consistent and efficient communication handling in a professional manner with a bias to advocate and solution for the customer as quickly as possible.
- Demonstrating a cradle to grave management philosophy for customer needs and expectations.
Soft Skills
- Strong multi-tasking, time-management, customer service, and organizational skills
- Technology proficient on multiple platform usage
- Works well during crises and remains calm and composed
customer service supervisor - retail
Resolve issues that may arise, including customer requests, complaints and supply shortages. ...
customer service managing supervisor
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Direct and control daily operations .Locate, select and procure merchandise for resale.Develop and implement marketing strategies.Plan budgets and monitor revenues and expenses.Transportation/travel inf...
customer service supervisor - retail
Resolve issues that may arise, including customer requests, complaints and supply shortages. ...
Customer Service Supervisor
The CCS/Returns Co-ordinator works within the Customer Care Team, ensuring that claims for returned products are investigated and brought to a timely completion facilitating customer credit reimbursement with all required back up. Minimum 2 years’ experience in a Customer Service & Returns. Strong m...
customer service supervisor (except financial services)
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. ...
customer service supervisor (except financial services)
Experience: 1 year to less than 2 years.Establish work schedules and procedures.Examine and verify the accuracy of work .Identify workers' training needs.Co-ordinate, assign and review work.Work conditions and physical capabilities....
customer service supervisor - housing construction
Education: Secondary (high) school graduation certificate.Experience: 2 years to less than 3 years.Prepare production and other reports.Supervise workers and projects.Co-ordinate and schedule activities.Recruit and hire workers and carry out related staffing actions.Ensure health and safety regulati...
customer service supervisor (except financial services)
Experience: Experience an asset.Co-ordinate activities with other work units or departments.Establish work schedules and procedures.Examine and verify the accuracy of work .Identify workers' training needs.Resolve work problems, provide technical advice and recommend measures to improve productivity...
customer service clerks supervisor
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. ...
customer service supervisor - retail
Resolve issues that may arise, including customer requests, complaints and supply shortages. ...