Information Technology Help Desk

Helus Pharma (NASDAQ : HELP) is a late-stage neuropsychiatry company dedicated to revolutionizing mental healthcare. Through the development of innovative next-generation therapeutics, Helus Pharma aims to address the significant unmet needs of people affected by depression, anxiety, and other mental health conditions. Founded in 2019, the company operates in Canada, the United States, the United Kingdom, the Netherlands, and Ireland.

With promising data from its lead programs, HLP003—a proprietary deuterated psilocin analog currently in Phase 3 (with U.S. Food and Drug Administration Breakthrough Therapy Designation) for the adjunctive treatment of major depressive disorder—and HLP004, a deuterated DMT in Phase 2 for generalized anxiety disorder, Helus Pharma is set to transform the mental health treatment landscape. The company’s robust research pipeline of 5-HT-receptor-focused compounds has the potential to redefine the treatment of neuropsychiatric conditions.

Supported by strong proof-of-concept data and a global team of scientists, clinicians, and mental health innovators, Helus Pharma is well-positioned for growth through thoughtfully engineered intermittent therapies that deliver durable, meaningful outcomes. Driven by compassion and the urgent need for better mental health solutions, Helus Pharma is building a pathway to make accessible, scalable, and transformative care available to millions of people worldwide.

Position Purpose

The IT Helpdesk provides frontline technical support to end users, ensuring reliable access to systems, applications, and technology resources. This role is responsible for troubleshooting technical issues, maintaining high service quality standards, and supporting ongoing improvement of IT operations. The ideal candidate is customer-focused, analytical, and eager to grow their technical expertise.

Key Responsibilities

• Provide technical support for hardware, software, and networking issues across the organization.
• Troubleshoot problems related to operating systems, Microsoft business products (Microsoft 365, Entra, Intune), and other enterprise applications.
• Respond to and manage support tickets in a timely manner, ensuring accurate documentation of issues and resolutions.
• Communicate effectively with end users, offering clear instructions, timely updates, and a positive service experience.
• Collaborate with IT team members to escalate complex issues and ensure continuous service delivery.
• Maintain organization and prioritize multiple requests while ensuring attention to detail.
• Support onboarding and offboarding processes, including provisioning and access management.
• Participate in ongoing training and development to expand technical and cross-functional knowledge.
• Perform additional duties as assigned to support IT operations and organizational goals.

Education and Experience

Core Competencies

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