Change Management Specialist

Job Description:

*Please note there are 2 vacancies available*

Duties & Responsibilities:

• Partner with project managers and project teams to integrate project and change management plans and align strategies, objectives, and timelines. Maintain close communication with project managers and project teams to revise plans as needed in response to new information or technical developments.
• Define, clarify, and drive the project team’s common understanding of business processes for successful change adoptions by conducting change impact and readiness analysis.
• Identify risks, always maintain visibility, strategize to prevent them from negatively impacting projects and track them to ensure they are addressed by the teams.
• Design, deliver and manage communications in collaboration with the Strategic Communications and Marketing department. Propose instructional strategies and/or recommend alternatives to improve the effectiveness and efficiency for communication, training, and resistance management. Develop independently, or as part of a team, overall objectives, and actionable, targeted implementation strategies.
• Plan and organize meetings, demonstrations, presentations, and other events to engage and inform stakeholders. Develop content, prepare presentations, and arrange logistics. Develop targeted approaches to illustrate benefits to be realized from fuller adoption of improved processes and supporting suite of solutions functionality.
• Form and organize performance metrics to assess and evaluate readiness and adoption and utilization of improved processes and systems. Measure the levels of participation and proficiency of users and stakeholders with new processes.
• Track and report all change management deliverables at appropriate intervals, implementing corrective actions and celebrating successes, as appropriate.
• Apply evaluation methodologies to regularly assess effectiveness and sustainability of change management strategies and activities. Collect and analyse feedback, diagnose any gaps and remaining resistance, and identify process improvements.
• Work with business representatives to help them develop strategies to support the distinct business needs of their businesses in adopting improved processes and new functionality. Facilitate analysis of change impacts to business processes, promote exploration of alternative processes, identify risks to successful adoption of deployment, and assist in developing project specific change management, communication, and training programs.
• Collaborate with a System Implementer and incorporate their change management methodology and approach as needed.
• Perform other duties as assigned or requested.

Qualifications Required:

Education & Experience:

• Undergraduate degree in a relevant discipline.
• A minimum of 5 years of combined experience in organizational change management, process improvement, organization development, communications, or a related field
• An equivalent combination of education and experience may be considered. Bachelor’s degree in commerce, HR, technology, communications, organizational management, or related field; Master’s degree would be considered an asset.
• Change management experience in Workday (or cloud-based ERP) implementations preferred.
• Experience in an ERP implementation project or software implementation projects in a change management specialist role is preferred.
• Solid understanding of change processes and their impacts on both individuals and organizations
• Knowledge of organizational change management principles, methodologies, and tools
• Comfort and experience interacting with and influencing senior executives.
• Strong knowledge of business process mapping and improvement/optimization. Knowledge of BPMN.
• Experience facilitating diverse groups to achieve an appropriate outcome.
• Solid understanding of key trends and players in the IT industry.
• Higher-education or public sector experience is an asset.
• Proven knowledge and continuous learning of organizational change management discipline and best practices and demonstrated contributions to practice improvement.

Skills & Abilities:

• Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
• Ability to work and communicate effectively with others, both verbally and in writing.
• Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
• Strong analytical, problem solving, and troubleshooting skills.
• Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
• Ability to maintain a high degree of confidentiality.
• Ability to work independently and in a team environment.
• Ability to perform complex work with high degree of accuracy.
• Ability to learn and adapt to new technology and methods.
• Ability to write technical and user support documentation and training materials.
• Ability to make decisions in accordance to established policies, practices, and standards.

Additional Info:

Leadership Competencies:

• Solution orientation – makes timely decisions and advances solutions that are in the best interest of the College and our students.
• Relationship intelligence – demonstrates emotional maturity and operates respectfully in all situations and dynamics.
• Conflict resolution – acts with courage to take on the tough issues and conversations.
• Mobilization of people – empowers others to be engaged, motivated, and resilient through change.
• Vision and strategic thinking – energizes people around the vision and supports team alignment with the strategic plan.
• Continuous learning – cultivates a growth mindset and provides opportunities for development.
• Accountability – fosters and demonstrates a culture of accountability and ownership.
• Communication – uses personal interaction, transparency, and language to effectively build trust and commitment.

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$41.77 - $61.26 per hour

Pay Grade:

Admin Paygrade 08

Compensation beyond the mid-point requires approval by the Public Sector Employers’ Council Secretariat (PSEC).

Scheduled Weekly Hours:

35

Hours may vary according to the needs of the department.

Closing Date:

Tuesday, September 8 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.