Service Technician

About the Job:

Grow with us as a Service Technician – Windows & Doors at Stage Windows & Doors!

Company Overview:

Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With our manufacturing facility located in Vaughan, Ontario, we provide high-quality windows and doors designed for the residential replacement and custom home markets. We are committed to delivering exceptional value through quality craftsmanship, on-time delivery, and outstanding customer service.

At Stage, we believe our people are our greatest asset. We foster a workplace built on safety, respect, teamwork, accountability, continuous improvement, and having fun while achieving success.

Position Summary:

We are seeking an experienced Service Technician – Windows & Doors to join our growing Service team.

This role is responsible for responding to customer service requests, performing accurate re-measures, completing window and door installations, troubleshooting product concerns, and providing production support during lighter service periods. As one of the primary faces of our company, the successful candidate will deliver exceptional customer service while working closely with Service Managers, Service Coordinators, Production, Purchasing, and the Order Desk to ensure every job is completed safely, efficiently, and to the highest quality standards.

This is a hands-on, field-based position requiring excellent technical knowledge, strong problem-solving abilities, and outstanding customer interaction skills. We are looking for someone who communicates professionally, remains calm under pressure, and enjoys working directly with homeowners, builders, and customers to create a positive service experience.

The successful candidate will be organized, dependable, self-motivated, punctual, and flexible, with experience in window and door installation, glass, and production environments.

Primary Responsibilities:

Service & Re-measures:

• Respond to customer locations to investigate assigned service tickets, perform diagnostics, and complete accurate re-measures of windows and doors.
• Document findings clearly and accurately.

Customer Service & Representation:

• Represent Stage Windows & Doors professionally at every customer interaction.
• Build positive relationships with homeowners, builders, and clients through respectful, solution-focused communication.
• Explain service findings, timelines, and recommended solutions in a clear and professional manner.
• Handle challenging customer situations with professionalism and a customer-first approach.

Installations:

• Perform window and door installations for smaller service jobs while following company quality and safety standards.
• Identify any additional materials or equipment required to complete work efficiently.

Reporting & Ordering:

• Complete detailed service reports.
• Coordinate with the Order Desk or Purchasing team regarding required parts, stock, and materials.

Collaboration:

• Work closely with Service Managers and Service Coordinators regarding schedules and assignments.
• Collaborate with Production, Purchasing, and the Order Desk to resolve technical questions and service-related concerns.

Deliveries & Pickups:

• Complete deliveries and pickups of materials and tools as required.
• Ensure safe handling and proper documentation.

Production Support:

During lighter service schedules:

• Assist Production with various tasks to support operations.
• Continue developing technical skills through cross-training.
• Prepare materials and load vehicles for upcoming service routes.
• Plan routes efficiently to maximize productivity.

Inventory & Tools:

• Maintain service vehicle inventory, tool checklists, and required service materials.

Vehicle & Road Safety:

• Maintain company vehicles in good condition.
• Complete routine inspections.
• Follow all road safety regulations.

Travel:

• Travel throughout Ontario to customer locations, including longer-distance routes when required.

Quality & Compliance:

• Ensure all work meets company quality standards, applicable building codes, and safety regulations.
• Report concerns or product issues promptly.

Continuous Improvement:

• Identify opportunities to improve service efficiency, customer satisfaction, and internal processes.

Knowledge & Skill Requirements:

• Minimum 3 years' experience in residential or commercial window and door installation; or
• Minimum 3 years' experience in framing, trim (casing) work, construction renovations, or a related field.
• Exceptional customer service and interpersonal skills.
• Strong conflict resolution and problem-solving abilities.
• Professional verbal and written English communication skills.
• Strong organizational skills and attention to detail.
• Ability to read and interpret drawings and architectural details.
• Ability to lift 50+ lbs.
• Valid Ontario G Class Driver's Licence with a clean driving record.
• Familiarity with travel throughout Central Ontario.
• Successful completion of criminal background, driver's abstract, and reference checks.

What We're Looking For:

We're looking for someone who:

• Enjoys working directly with customers and providing outstanding service.
• Communicates professionally and confidently in customer-facing situations.
• Takes pride in quality workmanship.
• Is dependable, punctual, and highly organized.
• Can work independently while also being a collaborative team member.
• Thinks proactively and looks for solutions rather than problems.
• Adapts well to changing schedules and priorities.
• Is committed to safety, continuous improvement, and delivering exceptional results.
• Wants to build a long-term career with a growing company.

Working Conditions:

• This position is primarily field-based and requires regular travel to customer locations throughout Ontario.
• Flexibility is required, as start and finish times may vary based on customer schedules and service requirements.
• Overtime may be required during peak periods or to complete customer service commitments.
• Occasional overnight travel may be required for longer-distance service routes, with accommodations arranged by the Company where applicable.
• During periods of lighter service activity, technicians will work within the production department to support operations, maintain product knowledge, and participate in cross-training activities.
• The role involves frequent lifting, carrying, bending, climbing, and working both indoors and outdoors in varying weather conditions.
• Lift, carry, and handle materials weighing up to 50 lbs. while following safe lifting techniques and company health and safety procedures.
• Operate a Company vehicle safely while maintaining a valid Ontario G Class Driver's Licence.

Training & Development:

• Comprehensive onboarding and hands-on training will be provided.
• Ongoing training in production processes, new products, installation techniques, safety procedures, and service best practices.
• Cross-training opportunities within Production and Service to expand technical knowledge and support career development.
• Regular coaching and feedback to support continuous improvement and professional growth.

Performance Incentive:

In addition to a competitive salary, employees may be eligible for a monthly performance incentive based on achieving established Key Performance Indicators (KPIs), including customer satisfaction, quality of workmanship, productivity, attendance, and service performance.

Why Stage Windows & Doors?

• 100% Employer-Paid Benefits after successful completion of probation.
• Competitive compensation with opportunities for growth and advancement.
• Overtime opportunities available based on business and customer needs.
• Stable, full-time employment with a growing and well-established manufacturer.
• Supportive team environment where collaboration, respect, and safety come first.
• Varied workdays with a mix of field service, installations, customer interaction, and production support.
• Performance recognition for employees who demonstrate initiative, quality workmanship, and commitment.
• Career development opportunities through cross-training and advancement within the organization.
• A positive workplace culture where your contributions are valued and every team member plays an important role in our success.