Operations Supervisor Precision Parcel and Package (Evenings)

Purpose of Position :

To lead and optimize daily sortation and dispatch operations by managing staff ensuring timely and accurate deliveries resolving service issues and supporting continuous improvement and compliance across logistics functions.

Key Accountabilities :

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand vehicle capacity and performance metrics.
• Track delivery progress proactively address service issues and resolve customer complaints.
• Manage return shipments cancellations and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch wash and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation customer service and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Shift Hours : Sunday - Wednesday (1 : 00pm - 2 : 00pm) (4 days 10 hours)

Other Duties

Qualifications :

Required Skills :

Supervision :

This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager the immediate Manager / supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team it involves responsibility for managing and overseeing several sortation reports ensuring accuracy and efficiency in the sorting process.

Decision Making and Judgment :

General instruction is given for work but there is some choice to depart from or modify existing procedures or standards if the situation requires. There is some scope to decide or set priorities based on a given situation. Some problem may have to be referred to a supervisor / manager to obtain clarification .

Impact of Errors :

If loads are not dispatched effectively than it could negatively affect customer relations and driver relations.

Delayed completion of sortation may adversely impact other terminals and lead to an increased sorting load at the corresponding dispatch terminal.

Working Conditions :

Required Experience :

Manager

Key Skills

Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development

Employment Type : Full-Time

Experience : years

Vacancy : 1