Inbound Customer Care - Tech Support (US)
Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
Position Overview :
We are seeking two Remote Technical Support Specialists based in the US for a premium client in the medical field. This is a fully remote / work-from-home position providing technical support to customers.
Key Responsibilities :
- Provides customer and internal personnel with operational assistance over the phone.
- Coordinates exchange of customer's malfunctioning device with operating device when necessary.
- Responsible for online documentation of all customer contact.
- Identifies and assist in implementing any changes necessary to manage the accuracy of the troubleshooting trees and reference material.
- Proactively and continually seeks enhancements to improve customer interface and equipment reliability.
Requirements
Internet :
- Broadband internet connection
- Ethernet-based LAN connection
Hardware Requirements :
- Processor : 1.8Ghz upwards (64bit preferable)
- RAM : 8 GB RAM upwards
- Available Storage : 10Gb minimum
- Preferred Resolution : 1920x1080
- Wired USB Headset
Operating System
- Microsoft Windows : 10 or upwards
- Mac OSX : 11 or upwards
Benefits
- Home-based working with a competitive salary
- Project-based opportunities
- Long-term cooperation agreement
- Career development
- Gamification program (make more money, get holiday paid hours)
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