Business Analyst

The Siroky Group We are in the business of creating and implementing software and business solutions for our clients. Our team members are of the highest quality and maintain a wide range of skills and tools. We are a small but nimble organization, working with both large and small organizations in order to bridge the gap between technology and business. Description We are looking for an Intermediate Business Analyst to join our group of skilled professionals. A Business Analyst has strong people and communications skills. This role requires a professional that is a self-starter who goes above and beyond the expected requirements of the role and has a passion for software and customer service. Further qualities and attributes that aid in the success of this role are: * Work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary. * Work independently and demonstrate keen attention to details. * Ability to communicate with diplomacy and tact and communicate ideas including responding to resistance and criticism. * Team player attitude is required. * Positive attitude and demonstrated optimism are necessary. Responsibilities: Our Business Analyst role is a bit different than the traditional roles. * Idea to Implementation of new features and modules within our software products. ** Work with internal and external clients to build functional requirements for software product enhancements and new software features or products. ** Work with internal and external clients to build software requirements for developer and client consumption. ** Work with internal departments to provide cost estimates for new feature development. ** Work with the software Development team to ensure a clear understanding of requirements has been provided and ongoing project monitoring for progress. ** Work with the QA team to develop comprehensive and complete testing environments. ** Work with the Training and Support team to ensure sufficient product knowledge for ongoing client support on rollout. * Manage and participate in software product release and regression testing * Software and systems analysis to review issues reported by clients to determine cause * Regular communications with internal and external clients for status updates and issue resolution. * Documentation of issues and enhancement requests in a centralized tracking tool. * Develop and deliver concise and meaningful presentations for internal and external audiences, including education and training of support groups, train the trainer programs. The Essentials: Education: Bachelor’s Degree in Technology or equivalent work experience combined with some post-secondary education to compliment your core knowledge. The following certificates are considered an asset in this role: * Product Management Certification * Business and/or Systems Analyst Certification * Project Management Certification Experience The following knowledge and experience is required to be successful in this role: * A minimum of two years’ experience in Systems and/or Business Analysis roles * Strong command of the English language, both written and verbal * Computer literate in Windows, Microsoft Office * Solid understanding of the SDLC. * Demonstrated success in documenting and maintaining software products. * Basic to Intermediate knowledge of web development platforms and infrastructure. * Working knowledge of database structures. The following knowledge will be considered an asset for this role: * Bilingual (French or Spanish) * Experience with Axure prototyping software * Understanding of datamodels and SQLServer database structures/environments * Background in Customer Service * Project management skills to understand project plans, SOW and aid in communication to others Working with The Siroky Group: Hours: This is a full time, permanent position – 40 hours per week. Hours are flexible, however, this role requires client communication, therefore, the available employee hours need to match with our client working hours. Flexibility: Our team have moved to a work from home/remote work environment. Our Thornhill, Ontario office is available for employees that prefers to work in the office environment. Full time remote work is limited to working within Canada. Short-term remote work outside of Canada is part of our remote working policy. Location: Our office is conveniently located by Hwy 404 and Hwy 407 in Markham. We have a gym right next door as well as daycare and a community center. Perks: We care about our employees’ health and well-being. We have comprehensive health benefits, profit sharing and RRSP contribution matching. Salary: Salary range is $65,000-$80,000 – based on experience. How to Apply: Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences. It should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We will review applications submitted via the online application, with priority given to those who have completed the assessment. We will not consider or accept applications sent directly via email or standard post. We strive to build a team that reflects the diversity of the community we work in and encourage all qualified people to apply. We thank everyone for their interest. We will only contact individuals selected for the next step in our hiring process. We look forward to hearing from you.