Systems Specialist

Corporate IT Systems Analyst

Our Electronic Medical Record (EMR) software, AccuroEMR, has the largest adoption in Canada and serves thousands of providers and millions of patients.

Our patient platform, Medeo, leverages that market penetration and connects patients to their healthcare providers. Our other supporting products round out a robust offering, connecting healthcare providers to their patients, their data, and each other.

As we continue to build up new and exciting interactions between our products and other healthcare organizations in the industry, we are looking for a passionate team member who is motivated to be an integral driver of innovation in healthcare technologies in Canada.

Position Summary

Our Technology department is seeking an experienced Systems Specialist to support internal IT systems, with a focus on Cloud based and identity platforms.

The chosen candidate will support ongoing improvements to performance, availability, reliability, security and scalability.

Competencies Critical for Success

• Excellent verbal, and written communication skills.
• Ability to manage projects and multiple tasks.
• Ability to work in a remote team environment.
• Ability to collaborate with other supporting teams (For example; Networking, Database, Security, Cloud, and Infrastructure).
• Excellent problem-solving skills.

Primary Responsibilities

• Review, document, and maintain Identity and Access Management (IAM) solutions.
• Research and recommend and implement best practices, standards, and tools related to systems and services, including identity systems.
• Educate and promote excellent IAM practices throughout the organization.
• Managing Internal IT systems, including : Manage IDP solutions (Okta, EntraID, RDMS). Hosting (Content Delivery Network, Domain Name Server, etc).

Windows Server (DNS, RDapp, File Services, etc).

• Design, implement, review, and test commercial-off-the-shelf software, systems, and services.
• Assist team members and stakeholders with understanding the technology stack, and provide operational support and troubleshooting.
• Planning and executing the ongoing transition of on-premises services to cloud based services.
• Manage operational and administrative IT tasks in our Datacenter / Cloud environments.
• Maintain and adhere to our Change Management process for all impacting changes.
• Handle escalations from our HelpDesk.

Additional Duties and Expectations

Promote QHR’s Blue Culture framework to foster a collaborative, positive, and efficient workplace.

Contribute to the organization’s positive image, both internally and externally.

Perform other duties consistent with the position, as reasonably directed by your manager.

Qualifications, Education, and Experience Requirements

• Relevant IT / Computer Science degree or diploma, or equivalent experience.
• At least 3 years of experience administering Identity and Access Management systems (Azure AD / Entra ID / Local AD).
• Strong knowledge of access management best practices and principles (least privilege, role-based access control (RBAC), etc).
• Awareness of modern authentication frameworks and technologies (SSO, OIDC, SAML, WebAuthn, PIM / PAM, MFA, etc).
• Strong background and knowledge in Cloud services and operations.
• Ability to write scripts to automate tasks, with tools like PowerShell and / or other scripting languages.

Additional Desirable Qualifications

• Experience administering Okta and / or RDMS would be an asset.
• Experience with Azura EntraID would be an asset.
• Working knowledge of networking concepts : including firewalls, basic routing, DNS.

Compensation and Logistics

Base salary, variable bonus established at the corporate level, competitive benefits package.

Full-time, permanent.

No travel required.

Occasional evening and weekend work will be required.

QHR is a dynamic Canadian technology company. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.