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CB Canada
Customer Service RepresentativeCB Canada • Prince George, British Columbia, Canada
Customer Service Representative

Customer Service Representative

CB Canada • Prince George, British Columbia, Canada
30+ days ago
Salary
CA$55,000.00 yearly
Job type
  • Full-time
Job description

Customer Service Representative

Location: Prince George, BC

Diversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of staff and the public. This is a casual position covering holidays and sick days, with the possibility of more hours as per business needs. The successful candidate must have flexible availability as shifts fall between 8:00 am and 5:00 pm. Reliable transportation is required as there is no public transit servicing the business location.

Knowledge and Skills Required

  • Open availability required
  • Exemplary customer service skills with previous experience in a customer facing / customer service position
  • Previous experience in an administrative role
  • Advanced skills in Microsoft Office
  • Ability to remain composed, tactful, and professional in all communications
  • Team-oriented with the ability to work with little supervision
  • Ability to multi-task and work well under pressure
  • Excellent communication skills - written and verbal
  • Confident, pleasant and welcoming disposition

Principal Duties and Responsibilities

  • Book travel and process ticket sales
  • Answer phones / respond to client or passenger inquiries
  • Assist drivers with inquiries or concerns
  • Creation of memos and other written documents
  • Filing of invoices
  • Arrange hotel room bookings for drivers
  • Restock and order supplies
  • Data entry for fuel and other information
  • Various other administrative duties as required
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Customer Service Representative • Prince George, British Columbia, Canada

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