Dispatcher

Schedule: Monday to Thursday: 7:30am - 6:00pm

The Dispatcher is responsible for organizing and executing the daily pick-up and delivery objectives for the Terminal by coordinating the scheduling and routing of Driver trips and working closely with the drivers to achieve and maintain high service levels. The Dispatcher works closely with the Terminal Operations team to ensure all trips are coordinated, company resources are optimized, and customer needs are being fully met and/or exceeded. The Dispatcher works with Drivers to ensure 100% compliance with Transportation Safety Plan policies and procedures, while ensuring professional on-time service on pick-ups and deliveries.

KEY DUTIES AND RESPONSIBILITIES

Safety & Compliance

• Promotes a culture where Health & Safety is the #1 priority.
• Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
• Works with Drivers to ensure Driver hours are not exceeded.
• Understands and adheres to all Transportation Safety policies and guidelines.
• Ensures compliance with prescribed Health & Safety programs and Cold Chain Assurance programs, as directed by terminal management team and regional Health & Safety and Cold Chain Assurance leads. May participate in Joint Health & Safety meetings.

Customer Experience

• Collaborates effectively with all team members in Transportation and Warehousing to achieve daily objectives.
• Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
• Works with the Supervisor, Terminal Operations and leadership team to implement Key Performance Indicators (KPI’s) related to daily customer service objectives.
• In collaboration with the Supervisor, Transportation Office, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
• Researches, develops and recommends solutions to meet customer requirements.
• Implements improved operational processes that enhance capabilities to meet/exceed service standards.
• Ensures adherence and accountability to standard operating procedures.

Operational Excellence

• Manages inbound shipment ETA’s to maximize efficiency and ensure customer needs are met.
• Collaborates with the operations team to determine equipment requirements and schedules.
• Develops efficient routing patterns locally to meet required schedules.
• Ensures all documentation relating to the movement of orders or shipments in or out of the facility is completed accurately and on time.
• Communicates with Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures.
• Coordinates team member and resources involved in the daily pick-up and delivery of freight, including Dispatchers, Drivers, Third Party Carriers and Owner Operators.
• Ensures appropriate Driver resource is sent to each call, based on current location, truck size, capacity, schedule, and whether shipment is fresh/frozen. Ensures the most efficient and effective resource is dispatched to meet customer service schedules.
• Ensures regular communication with Drivers to keep apprised of Driver locations across the network so they may assign next pickup according to proximity.
• Ensures the collection, audit, tracking and filing of internal paperwork from Drivers (PODs, fuel slips, and maintenance records).
• Keeps in communication with the dock and central line haul dispatch regarding shipments that will be arriving late or not according to schedule.
• Provides a daily exceptions report to Supervisor, Dispatch, showing all on time and late departures.
• Recommends continuous improvement efforts and identifies cost saving and growth initiatives.
• Answers inbound phone calls relating to line haul delays, driver check in, hours of service & carrier check-ins.
• Provides vacation and sick coverage for senior dispatch functions.
• Performs other duties as assigned in accordance with the company vision, mission, strategy and culture.

KEY REQUIREMENTS

• Minimum 1 years’ experience working in an FTL & LTL transportation environment in a planning or dispatch role.
• Experience with Truckmate would be considered an asset.
• Strong familiarity with the city of Winnipeg would be considered an asset
• Scheduling or customer service experience.
• Experience working with company drivers, owner operators and third party carriers.
• High school graduation or equivalent.
• Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with Drivers.
• Proven ability to work in a fast-paced warehouse environment to ensure accuracy, compliance and a team culture of excellence.
• Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
• Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
• Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle.
• Excellent communication skills, both verbal and written.
• Dedicated to continuous improvement and ability to identify opportunities to increase efficiency and enhance results. Ability to manage and adapt to change.
• Approachable, positive demeanor with a hands-on and team-oriented work style.
• Knowledge of the logistics, supply chain and/or transportation industry preferred.
• Commitment to health and safety in the workplace.
• Takes initiative, is proactive in their work, and results-oriented.
• Microsoft Office skills with an emphasis on Word, Excel and Outlook. Experience working effectively in a unionized environment governed by collective agreements is an asset.
• Working knowledge of labor management, transportation, financial and other key technologies.

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

(English version linked at the bottom of the page)