Even well-designed software still requires some explanation. And as a Software Success Manager for this Vancouver-based SaaS company, you will be there to explain the software to customers. This position is open to candidates living anywhere across Canada, and you’ll work from the comfort of your own home office.
In this Software Success role, you’ll work with a team of software professionals to support a complex web application. Your focus will be to connect directly with external customers. You will help with the onboarding process for new customers and any issues and questions that come up from existing users.
This is a full-time position that includes a competitive base salary, extended health and dental benefits, and paid vacation.
One of the attractive parts of this software product itself. The members of this team have developed an interactive, browser-based software application that incorporates graphics and 3D models. This platform is already used by hundreds of corporate clients across North America.
[ HOW TO APPLY / INTERVIEW PROCESS ]
A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded tech enthusiasts in the Vancouver area
If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on by searching my name: Nathan Wawruck
Here are some of the items that you'll bring to the table for this role:
[-] You have two or more years of software support experience for a SaaS application or similar software product
[-] You enjoy talking to external customers through email, chat, and voice channels
[-] You enjoy collaborating and communicating with other members of the software development team
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2022 Robert Half. By clicking “Apply Now,” you’re agreeing to https://www.roberthalf.ca/en/terms-of-use">Robert Half’s Terms of Use.
Software Success Manager • Vancouver, British Columbia, Canada
Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more
We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers.You’l... Show more
A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more
Commerce Intelligence System for consumer brands.We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L... Show more
Customer Success Manager (Enterprise).This is a strategic, high-ownership role focused on driving measurable outcomes for large, complex organizations using Intuitive AI’s technology across multipl... Show more
Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities.With LayerZero's simple, ... Show more
TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ... Show more
Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more
The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more
Customer Success Account Manager.Customer Success Account Manager.Get AI-powered advice on this job and more exclusive features.It's your time to be part of something big.We're a team of experts wh... Show more
Lead and develop a team of 10–15 engineers spanning full‑stack, backend, and DevOps.Own technical direction, architecture, and delivery of a modern SaaS platform.Drive code quality, design reviews,... Show more
The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts and driving measurable outcomes across a... Show more
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced.Enterprise Customer Success Manage.Your role will encompass preemptive chur... Show more
Transform client experience as a Client Success Manager at VALD in Texas.Engage clients using your knowledge in health or performance to optimize their use of technology.As a key member of VALD's C... Show more
Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?.If you have experience working in a clinical ... Show more
Manager of Customer Experience.Intiveo is growing and we’re looking for a Customer Success Manager to own and scale our retention and expansion program.We have a strong foundation: an established V... Show more
Technical Customer Success Manager (AI SOC & Automation).Get AI-powered advice on this job and more exclusive features.Technical Customer Success Manager (AI SOC & Automation).AI-powered Security O... Show more
Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more
Senior Manager, Customer Success Applications.Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely... Show more
Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Show more
){kind=logo}