Overview
48_Advise Created with Sketch.Position summary
Reporting to the Manager of Patient Experience and working collaboratively with leaders and clinical teams across the organization, the Patient Experience Specialist will help drive our long-term plan for patient experience and contribute to advancing a culture of people-centred care. 48_Talent Acquisition Created with Sketch.Who you are
You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage. You are a patient and/or client centered individual who performs at an exemplary standard. You are a team player with excellent communication, critical thinking and prioritization skills. 48_Scheduling Created with Sketch.Schedule
Monday to Friday, days. Please note schedules may change due to operational needs. 48_Budget Created with Sketch.Compensation
BAND H: $ - $ per hour. Annual Salary: $82, - $118, per year.
Responsibilities
48_Business Development Created with Sketch.Continuous improvement
Lead and support initiatives to improve the patient experience as identified through organizational patient experience plan, and based on evolving hospital and patient needs. Collaborate effectively with clinical teams to promote people-centred care, and support positive experiences and outcomes. Guide leaders and staff in awareness of best practices and techniques to improve patient perception of care. 48_Analyze Created with Sketch.Analysis
Facilitate development and analysis of patient experience metrics (through experience surveys, feedback trends, focus groups, advisory councils, direct observation, manager / staff perspectives) to formulate recommendations for patient experience improvement. Work with internal and external stakeholders for implementation and management of real-time patient experience survey (Qualtrics XM). 48_Quality Assurance Created with Sketch.Quality assurance
Work in partnership with Quality and Patient Safety team members to consult, collaborate with, and support departmental projects including Quality Improvement Plan (QIP) initiatives to drive patient experience. Visibly role model the values and attributes of staff working in a hospital committed to extraordinary patient and family experience. 48_Support Created with Sketch.Support
Proactively support staff on use of de-escalation practices and conflict resolution skills, to mediate timely service recovery at point of care. Promote and support engagement of patients, families, caregivers and community members through expansion of Patient Experience Participant (PEP) program.
Requirements
48_Success Created with Sketch.Qualifications
University undergraduate degree in a healthcare or related field - required. Minimum 5 years' recent experience within a healthcare setting – required. Project management experience – required. Experience in the use of lean or other process improvement methodologies – required. Master's degree - preferred. Experience in a patient experience, quality or patient safety role - preferred. Experience in managing multiple concurrent project types in various stages of development. 48_Proficiency Created with Sketch.Proficiency
Experience with data analysis and visualization, preparing and presenting reports. A strong understanding and knowledge of the hospital health care system and health legislation including the Excellent Care for All Act (ECFAA), Freedom of Information and Privacy Protection Act (FIPPA), Personal Health Information Protection Act (PHIPA), etc. Excellent competence in Microsoft Office packages and ability to learn new software/systems with training and support. 48_Assessment Created with Sketch.Skills
Excellent written and oral communication skills and the demonstrated ability to deal effectively with internal and external stakeholders. Sound judgment, broad understanding and an inclusive approach to building consensus, solving problems and relationship building. Ability to relate effectively with front-line staff and all levels of management, physicians, patients and families.Patient Experience Specialist (10319) • Markham, ON
The Manager, Customer Experience is responsible for leading and developing on‑train service employees to ensure safe, high‑quality, consistent customer service across the Corridor.The role oversees... Show more
Expand your career as an Otolaryngologist focusing on a patient-centered approach.This role enables you to manage diverse ENT conditions in a supportive outpatient setting with integrated team coll... Show more
Resident Experience Coordinator for Parkland on Eglinton West in Etobicoke, Ontario.The role focuses on maintaining resident satisfaction, ensuring service delivery meets brand standards, and foste... Show more
We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more
Lead next-generation customer experiences in healthcare.Spearhead data-driven strategies and omnichannel solutions, collaborating with teams to elevate engagement for healthcare professionals and p... Show more
A well-known grocery retailer in Toronto seeks team members to deliver exceptional customer service and maintain product displays.Candidates should have a passion for service, a collaborative spiri... Show more
A prominent healthcare staffing agency is seeking a travel Physical Therapist for an assignment in Stockton, California.The ideal candidate must hold a relevant degree and have at least one year of... Show more
A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more
Supports FME Canada’s mission, vision, core values and customer service philosophy.Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requi... Show more
The Office of the Patient Experience at Sunnybrook Health Sciences Centre is seeking a Patient Experience Advisor.This Advisor will join an experienced team and will have responsibilities related t... Show more
Location: Toronto, Ontario, Canada (in office 4 days/week).Enhanced Medical Nutrition (EMN) is a transformative food‑as‑medicine company that develops medical food products to help patients prepare... Show more
A global pharmaceutical company seeks a NGCE Manager in Toronto to drive customer experience through data-driven, omnichannel strategies.The ideal candidate will have over 6 years of experience in ... Show more
A reputable automotive service provider is seeking a Customer Service Representative to deliver exceptional service to customers both in-person and over the phone.Key responsibilities include sched... Show more
A prominent pest control company in Canada is seeking an experienced Customer Experience Representative for a remote role.The representative will provide exemplary customer service by resolving que... Show more
A modern physical therapy company in Canada is seeking knowledgeable Front Desk Associates to provide exceptional service while managing the clinic's schedule and operations.Candidates should have ... Show more
A healthcare consulting firm is developing a talent pipeline for Epic Patient Access/Revenue Cycle consultants in Canada.The role involves optimizing workflows, supporting implementations, and impr... Show more
Customer Experience & Journey Mapping Specialist – Insurance.Customer Experience & Journey Mapping Specialist – Insurance.Customer Experience & Journey Mapping Specialist – Insurance.Be among the f... Show more
A leading business services company in Ontario, Canada, is seeking a Remote Customer Service Agent.In this role, you will assist customers with inquiries and ensure exceptional service for a divers... Show more
Elevate resident lives with Sienna Senior Living as a Resident & Family Experience Coordinator in Keswick.This part-time position is dedicated to enhancing connections within the community.At Aspir... Show more
Press Control+M to start dragging object.We look forward to receiving your application for our MRT Nuclear Medicine opportunity!.Don't miss a great opportunity to join our award-winning organizatio... Show more
