Customer Service Representative

Join Our Saint John Team as a Customer Service Representative!

We are thrilled to announce the opening of our brand-new branch in Saint John, NB, and we're looking for a Customer Service Representative to be part of this exciting launch! This is a unique opportunity to join our sales team at the ground level and help shape the success, culture, and client experience of a brand-new location. If you’re energized by meaningful work and want to play a key role in building something new, we’d love to meet you.

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems that change lives. With a passionate network of professionals across Canada, we deliver personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges—bringing confidence to families and caregivers while supporting therapists and healthcare professionals with exceptional clinical expertise.

Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Position Reports To: Branch Manager or Customer Service Manager (depending on the size of the organization)

Role and Responsibilities / Essential Functions

• Greet and assist in-store customers.
• Assist customers with the selection of suitable equipment.
• Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers’ homes.
• Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.
• Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.
• Prepare quotes, send emails, schedule appointments, and maintain client records.
• Track down medical equipment from the other locations.
• Administer the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.
• Record customer deliveries, billings, reservations, and service, preparing work orders, customer orders, etc.

Competencies / Skills

• Handle multiple customer calls and in person customer visits
• Manage information in IT systems
• Offer and create solutions based on client’s enquiries
• Previous experience in customer service for technical items/services
• Schedule and conduct time management in job duties
• Excellent communication, organization, and listening skills
• Proficient with Microsoft Outlook and Excel

Why Join NSM?

• A rewarding career where you make a real difference in people’s lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.

If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!