Manager - Lending Services

Requisition ID : 203051

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose :

Leads and oversees a designated team within the Lending Services business unit ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Responsible for a team that oversees the output of high quality and accurate client data including generating both customer and internal documents, fulfillment customer and partner requests and responding to inquiries and escalations.

Is this role right for you? In this role, you will :

• Leads and drives a client-driven culture throughout their team to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge.
• Provides excellent client service by taking responsibility for escalated customer and partner inquiries, concerns, or complaints and resolving matters promptly and accurately.

Demonstrates professionalism and commitment to achieving the highest level of customer satisfaction.

Manages the activities of the business units supporting the Commercial and Small Business portfolios and attests to the validity of all related documentation and assigned processes by : Providing management oversight on the preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank's policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of existing accounts, products & services, and lending products & services (including instructions to lawyers, appraisers, and other contacts as applicable).

Managing end-to-end processes, including the takeover accountabilities to ensure proper review of audit controls. Consulting with designated Branch, BBO employees, other Business Banking Partners, and Solicitors, as required, including escalating exception items for resolution.

• Applies judgement to identify, troubleshoot, and resolve day-to-day business, functional, and operational issues.
• Active participation in team daily huddles to help resolve issues and raise concerns where partners cooperation is required to ensure an exceptional customer experience, and drive deals and business.
• Manages employees and follows the Bank's Performance Management processes by : Coaching employees to achieve goals and objectives focusing on functional and behavioral skills, and to ensure the established operating standards are met to create positive fulfilment experiences for our customers and Banking partners.

Coaching team(s) to execute against cascaded operational objectives. Being accountable for recruiting, performance management and talent development activities.

Cascading organizational objectives and leading others to deliver business and operating results. Supporting the team in implementation of various projects (including pilots and test and learn).

• Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.
• Perform other related duties as assigned.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have :

• Post-Secondary Education (Business Degree preferred) and / or 3 years equivalent work experience in Financial Services or related industry.
• Minimum of 2 years managerial experience
• Thorough knowledge of Commercial Banking and Small Business lending products & services.
• Thorough knowledge of business credits (including syndications) as it applies to Small Business and Commercial Banking's policies & procedures, business accounts, products & services, and collateral documentation.
• Working knowledge of the Bank's compliance requirements for business banking.

Work Arrangement : This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.

That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.