user support technician

Smartworld Infotech solutions inc.
Ajax, ON, CA
$30 an hour
Permanent
Full-time
  • Education : College / CEGEP
  • Experience : 7 months to less than 1 year

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Work Term : Permanent
  • Work Language : English
  • Hours : 36 hours per week
  • 6 days ago
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