Customer Service Representative
Dufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing team!
Who we are
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario.
Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers.
We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.
CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.
Location : Beamsville , ON
Term : This is a one year contract
Job Responsibilities :
- Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process
- Various administrative duties may be assigned based on departmental needs
- Serve as the main point of contact for account and COD customers throughout the ordering process, receiving approximately 80 to 100 calls per day.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer concerns and complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.
Requirements :
- High School Diploma
- 1-3 years of work experience
- Related construction field experience is an asset
- Computer Proficiency experience with Microsoft Office and Google Maps; Command Concrete is an asset
Visit our website for more information at www.crhcanada.com
CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
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