Member Service Representative (Part Time)FirstOntario Credit Union • Brantford, ON, Canada

Member Service Representative (Part Time)

FirstOntario Credit Union • Brantford, ON, Canada

30+ days ago

Job type

Part-time

Job description

Job Description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages
Enhanced mental health benefits through SunLife and TELUS Health
Exclusive banking benefits
Up to $1000 per year towards professional development
Pension Plan
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.

Role

Sales :

Provide prompt, accurate, efficient transactional sales to members including, drafts, AFT, bill payments, direct debit, stop payments and bill payment setup.

Recognize and act upon appropriate opportunities to engage members in discussions to enhance their services with us through cross sells, or consolidation of business held with competitors, through appropriate referrals to other staff.

Utilize smooth referral process, whether for new or renewal business.

Perform retention activity (term maturities, etc.), when requested.

Track referral activity.

Actively contribute to campaign activity, as directed.

Service :

Apply our "Member First" principles and service standards with all members and prospective members.

Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.

Put member's, or prospective member's needs for service and attention before any administrative or operational work of your own.

Work with member to resolve inquiries and / or concerns. Refer to other available staff if "wait time" for other members may be compromised.

Process transactions for others as required.

Assist / relieve other positions with duties in the branch as required.

Operations :

Adhere to policies, procedures and standards.

Complete all work accurately and efficiently.

Balance cash daily or as instructed.

Act as joint custodian and / or combination holder, as required (ATM, night depository, Treasury etc.).

Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. Place holds, messages etc. in line with policy.

Provide overrides and other such operational work within guidelines outlined in your "letter of authority".

Perform all audits, processes and proofing, as required.

Assist in the daily upkeep of the branch including filing, sorting, scanning, etc.

Complete sundry duties as required.

Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Job Specifications :

Above average interpersonal and communications kills

Must be able to work well with a minimum of supervision

Must be capable of working as a team player, willing to assist other staff as required

Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate

Must be willing to learn and apply coaching

Must be flexible and prepared to work hours established to meet member service demands

Must have reliable and capable internet accessibility if remote shifts are required

Job Requirements

Grade 12 or equivalent

Previous cash handling and / or customer service preferred

Experience in MS Office is preferred

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

Create a job alert for this search

Service Representative • Brantford, ON, Canada

Similar jobs

Work From Home - Sales Representative - 60k / Year

Spade Recruiting • Port Dover, Ontario

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more

Last updated: 30+ days ago • Promoted

Membership Sales Associate

Orangetheory Fitness 10096 • Cambridge, ON, Canada

Full-time

Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined. Fastest-Growing Private Compan...Show more

Last updated: 30+ days ago • Promoted

Crew Member

Wendy's • Brantford, ON, Canada

Full-time

We're looking for friendly and outgoing full-time Crew Members!.Are you an enthusiastic team player with a positive attitude and a passion for delivering excellent service? If yes, we might be ...Show more

Last updated: 30+ days ago • Promoted

Membership Sales and Club Associate

Anytime Fitness • Brantford, ON, Canada

Full-time

Join Our Team at Anytime Fitness – Brantford (Conklin Rd and King George Rd.Anytime Fitness is the world’s largest 24-hour co-ed fitness franchise, with over. Our current manager is craz...Show more

Last updated: 21 days ago • Promoted

Guitar Private Tutoring Jobs Brant and Norfolk

Superprof • Brant and Norfolk, Canada

Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more

Last updated: 30+ days ago • Promoted

Customer Service - Retail Sales Team Member

VG Meats • Simcoe, ON, Canada

Full-time +1

VG Meats is looking for a Retail Sales Team Member in Simcoe, ON!.The Retail Sales Team Member is responsible for all sales activities and sales associate job duties. greeting customers, answering ...Show more

Last updated: 30+ days ago • Promoted

Part Time Sales Associate

Showcase • Brantford, ON, Canada

Part-time +1

Home of the Hottest Trends",.Canada's "Best Managed Companies" 2021 and the world's largest retailer of its kind is hiring for Part-Time Associates!.Our stores, teams and dem...Show more

Last updated: 30+ days ago • Promoted

Food Service Worker

12766078 Canada Inc. • Turkey Point, ON, Canada

Full-time

We are seeking a Food Service Worker to become an integral part of our team! You will take orders and serve food to patrons at a quick service restaurant. Serve food and beverages to guests.Explain ...Show more

Last updated: 30+ days ago • Promoted

Part Time Crew

Wendy's Canada • Simcoe, ON, Canada

Part-time

We're looking for outgoing and energetic Part-Time Crew Members!.Crew Members provide a level of customer service that exceeds our customer's expectations. This includes making and serving g...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representative - 50k-60k / Year - Work From Home

Spade Recruiting • Port Dover, Ontario

Remote

Full-time

Quick Apply

Last updated: 30+ days ago • Promoted

Marketing Team Member

JK Home Services - KW • Cambridge, ON, Canada

Full-time

Engage with potential clients in person to present and promote our products / services, cultivating meaningful connections and addressing customer needs on a personal level.Utilize effective communic...Show more

Last updated: 30+ days ago • Promoted

Crew Member

Lawn Plus Canada - Kitchener • Kitchener, ON, Canada

Full-time +1

Looking for a challenge this summer? Join our hard working team in transforming the homes of our.We are looking for team players who are driven, results oriented, and eager to make their.We provide...Show more

Last updated: 30+ days ago • Promoted

Member Service Representative (Part-time)

FirstOntario Credit Union • Simcoe, ON, Canada

Part-time

Competitive compensation packages.Top-tier health and wellness benefits, including comprehensive benefits packages.Enhanced mental health benefits through SunLife and TELUS Health.Up to $1000 per y...Show more

Last updated: 17 days ago • Promoted

Team Member

Tim Hortons • Simcoe, ON, Canada

Full-time

As a Team Member at Tim Hortons, your top priority is guest satisfaction!.Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to ...Show more

Last updated: 30+ days ago • Promoted

Singing Private Tutoring Jobs Brant and Norfolk

Superprof • Brant and Norfolk, Canada

Full-time +1

Last updated: 30+ days ago • Promoted

Crew Member

Home Improvement Plus - Oxford County • Kitchener, ON, Canada

Full-time +1

Looking for a challenge this summer? Join our hard-working team in transforming the homes of our community! We are looking for team players who are driven, results-oriented, and eager to make ...Show more

Last updated: 30+ days ago • Promoted

Market Research Panelist - Cashier, Warehouse Friendly

ApexFocusGroup • Port Dover, ON, Canada

Full-time +1

Market Research Panelist - Cashier, Warehouse Friendly.Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research stu...Show more

Last updated: 30+ days ago • Promoted

Overnight Member Services Rep

CrunchFitnessCanada • Cambridge, ON, Canada

Part-time

Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi...Show more

Last updated: 24 days ago • Promoted