Bilingual Sales Support Administrator, Prospr by Sun Life

Job Description

At Sun Life, the client is at the centre of everything we do. As a Sales Support Administrator for Prospr team, your work will directly contribute to our mission of helping clients achieve lifetime financial security and live healthier lives.

Reporting to the Team Lead Service to Sales, you will fulfill a broad spectrum of support functions aimed at enhancing the operational effectiveness of the Prospr by Sun Life team.

What will you do :

Manage the team email inbox and triage work items

Set-up ongoing policy triggered campaigns

Run Client Activation monthly activity report to find upcoming opportunities

Set-up and maintain campaigns in salesforce

Campaign administration; assign leads to advisors in the pilot by filling the appointments calendar

Monitor Team voicemail box

Support setting up Salesforce Campaigns (tasks, opportunities, campaigns)

Run Adhoc reporting from salesforce

What do you need to suceed :

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Strong client relationship skills and a client centric mindset

Ability to multitask, prioritize and work in a fast-paced, demanding and constantly changing environment

Strong communication skills (written and oral)

Committed to ongoing personal and professional development

Excellent PC skills (Windows Operating System, Microsoft Office, Salesforce)

Ability to work independently and with all members of the team

Knowledge of FC environment and processes an asset

Enthusiastic personality, with a positive attitude

Team player who does required share of work and supports teams success

High school diploma with 3-6 years of experience or an equivalent combination of education and experience – Degree or college diploma preferred

Experience includes previous experience in financial services, an office environment, and / or client service roles

Why join Sun Life? Because you want a fulfilling career that challenges you to be your best, every day. The reasons are as diverse as the people who work here. Here are some examples :

Competitive salary and annual incentive plan

Monday to Friday schedule between 8 : 30am to 4 : 30pm

A Comprehensive benefits package which includes :

Medical, dental, life, and disability insurance

Employee matched pension plan

Stock purchase plan

3 weeks paid vacation + Care days

The opportunity to work in an environment committed to continuous improvement as well as personal growth and career development

The opportunity to work in a positive, dynamic, and collaborative work environment where you are encouraged to share your ideas