Customer Service Representative

Company : IIQAF Group

Industry : Hospital & Health Care

Location : Canada (On-site / Hybrid / Remote)

Job Type : Full-time / Permanent

Job Overview :

IIQAF Group is hiring a compassionate and detail-oriented Customer Service Representative (Healthcare) to support patients healthcare providers and internal medical teams across Canada. The ideal candidate will have experience in healthcare customer service patient support appointment coordination call centre operations and medical administration ensuring high-quality service while maintaining confidentiality and compliance.

Key Responsibilities :

• Handle incoming and outgoing patient service calls emails and online inquiries
• Provide support related to appointments medical services billing inquiries and general healthcare information
• Deliver professional patient customer service with empathy and accuracy
• Resolve patient concerns complaints and service requests promptly
• Maintain accurate records in CRM EMR / EHR or healthcare management systems
• Coordinate with hospital departments clinics nurses and administrative staff
• Follow HIPAA / PHIPA privacy standards and healthcare compliance policies
• Meet customer service KPIs while ensuring patient satisfaction
• Maintain confidentiality of medical and personal health information

Required Skills & Qualifications :

Preferred Qualifications :

Why Join Us :

Pay : CAD 40000.00 - CAD 60000.00 per year

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULL_TIME

Experience : years

Vacancy : 1