network support technician
- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 year to less than 2 years
- or equivalent experience
Work setting
- Relocation costs not covered by employer
- Willing to relocate
- Telecommunications industry
- Telecommunications service provider
Tasks
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
- Load computer tapes and disks and install software and printer paper and forms
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform routine network start up and close down and maintain control records
- Perform data backups and disaster recovery operations
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Set up local area networks and connections to the Internet
- Implement network traffic and security monitoring software, and optimize server performance
- Research and apply meta-data to Websites and register Websites with search engines
- Supervise technical staff
Supervision
- 1 to 2 people
- 3-4 people
- 5-10 people
Computer and technology knowledge
- Networking software
- Networking hardware
- Intranet
- Internet
- Desktop applications
- Security software
- Communication software
- MS Office
- MS Windows
Security and safety
Basic security clearance
Transportation / travel information
Willing to travel regularly
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools / equipment
Internet access
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
network support technician
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