Director - Canadian Account Management

Job Description

Are you a person with strong organizational skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? Do you want to be part of a talented team that genuinely cares about client and employee well-being? We would love to meet you!

The Director – Account Management will be responsible for the account management function across sites as it relates to existing and new Global Excel Canada Region corporate clients. Your responsibilities will include ensuring client satisfaction, retention, service levels, operational efficiency, and account profitability. As a Director – Account Management, you will also be responsible for developing and maintaining effective relationships both internally and externally, to facilitate effective execution of areas of responsibilities.

What are the main responsibilities?

• Leading the development and implementation of a cross-site strategy for Account Management;
• Establishing global service standards for Account Management;
• Developing a good knowledge of clients in the assigned market segment with regards to their ownership structures, risk models and complexity of product offerings;
• Ensuring clients receive timely reporting regarding the activities and results of their books of business;
• Ensuring key client account inquiries are addressed proactively and efficiently;
• Conducting analysis, identifying risks, benefits, as well as making approved recommendations that support GEM's priorities in a sustainable, measurable and cost-effective manner;
• Setting team business objectives and supporting leadership in building their professional development goals and monitoring performance;
• Ensuring roles and responsibilities are clearly defined for direct reports and overseeing the balance of workload between team members;
• Working with Vice President - Strategic Partnerships to understand changing business requirements and projected growth;
• Responsible for departmental budgeting as well as and monitoring of team staffing forecasts.

What skills and experience are we looking for?

When you apply :

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

Please note this is a salaried role. Compensation for this role will be based on experience and fair market value based on your geographical location.

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