Program Manager

The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.

The CWC is currently accepting applications for the position of Program Manager , reporting to the Director, Athletics & Recreation. This senior leadership role oversees departments within the Athletics & Recreation portfolio and provides strategic leadership and guidance to ensure operational excellence across the organization.

Key Accountabilities

• Lead strategic operations for Athletics & Services Administration, Recreation, Childminding & Preschool, Bowling, Gymnastics, 55+, and Music & Tutoring
• Foster a positive, inclusive, high‑performance culture aligned with Club values
• Oversee client management software to support program delivery, service consistency, and Member experience
• Optimize program registration, implementation, and service standards
• Lead system‑related change management, including updates, workflow improvements, and staff training
• Guide program evaluation, data collection, and reporting to support continuous improvement
• Identify trends and introduce innovative programs aligned with long‑term Club goals
• Contribute to Club‑wide strategic planning as part of the Senior Leadership Team
• Ensure safety, regulatory compliance, and proactive risk management across programs and facilities
• Champion exceptional Member experiences through engagement and continuous improvement
• Use data and performance metrics to inform decisions and enhance operations
• Collaborate across divisions to create integrated, high‑quality Member experiences
• Participate in relevant committees and councils, ensuring objectives are met
• Drive growth in participation, revenue, and service quality while managing costs
• Develop, mentor, and evaluate staff to build leadership capacity and ensure high performance
• Maintain effective administrative systems and support for all programs and sections
• Ensure consistent program and instructor evaluations to support Member feedback and improvement
• Oversee communication across all channels, including newsletters, website, and social media
• Lead annual budget development and ensure effective forecasting and financial management
• Promote cross‑department collaboration to enhance efficiency and Member opportunities
• Ensure program consistency across departments, including scheduling, training, events, and costs
• Work with HR to maintain current and effective staff and professional contracts
• Ensure accurate scheduling of key events and coordinate activities to minimize congestion
• Plan and contribute to Leadership and Senior Leadership meetings

Knowledge & Skills Required

Qualifications

Additional Benefits of Working for the CWC

Important Information