Caseworker

The Caseworker supports the Member of Parliament by managing and resolving issues raised by constituents advocating on their behalf with federal departments and ensuring timely professional and confidential service. This role involves direct engagement with the public casework management research administrative support and maintaining organized systems for tracking and resolving constituency files. The Caseworker is a key link between constituents and the MPs Office providing empathy discretion critical thinking and high-quality service.

If you thrive in a dynamic environment enjoy helping others and are committed to continual improvement and organizational excellence we encourage you to apply.

Casework & Constituent Support

• Handle and respond to constituent inquiriesin writing over the phone and in personwith professionalism discretion and empathy.
• Provide guidance information and support on a wide range of federal programs and services (e.g. IRCC Service Canada CRA).
• Advocate for constituents by liaising with federal departments and community organizations to resolve issues efficiently.
• Maintain detailed accurate and confidential case records while ensuring compliance with data protection standards.
• Manage casework databases prioritize files and ensure timely follow-up on open cases.
• Identify trends or recurring issues within the constituency and communicate these to the MP and senior staff.

Research & Policy Support

• Conduct research to support case resolution and broader constituency concerns.
• Stay informed of federal guidelines legislation and program changes (training will be provided as needed).
• Establish and maintain relationships with key contacts in government and community organizations.

Office & Administrative Support

• Assist with office tasks including responding to calls and emails processing mail and supporting constituency office operations.
• Attend community events and meetings with or on behalf of the Member of Parliament when required.
• Support special initiatives or projects to improve office efficiency and service levels.

Working Conditions

• Based in the MPs Constituency Office; not a remote position.
• Regular interaction with constituents often discussing sensitive or complex issues.

Salary: $52500 to $62500 with a comprehensive benefits package including health dental and the public service pension plan.

Start date: As soon as possible.

Qualifications :

Education :

• Post-secondary education in political science business administration public administration or a related field; or an equivalent combination of education training and experience.

Experiences :

• 15 years of experience in casework management or in a client-service role.
• Experience providing administrative or front-desk support in an office environment.
• Experience managing multiple tasks or cases in a fast-paced setting.
• Proven ability to communicate effectively maintain relationships demonstrate strong attention to detail and apply analytical and problem-solving skills.
• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook).
• Experience working independently professionally and with discretion.

Assets :

• Superior written and verbal communication skills in English.
• Experience working with a Member of Parliament political office or in a government environment.

Knowledge Skills & Abilities :

• Excellent written and verbal communication skills.
• Strong interpersonal skills empathy and professionalism when handling sensitive matters.
• Ability to manage a high workload prioritize effectively and meet deadlines in a face-paced changing environment.
• High attention to detail and accuracy in record-keeping.
• Strong research problem-solving and critical thinking abilities.
• Commitment to confidentiality discretion and non-partisan service.

Additional Information :

Members of Parliament are individual employers responsible for recruiting and managing their staff. Terms and conditions of employment vary between offices.

If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at .

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

Remote Work :

No

Employment Type :

Full-time

Key Skills
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Experience: years
Vacancy: 1