Caseworker

The Caseworker supports the Member of Parliament by managing and resolving issues raised by constituents advocating on their behalf with federal departments and ensuring timely professional and confidential service. This role involves direct engagement with the public casework management research administrative support and maintaining organized systems for tracking and resolving constituency files. The Caseworker is a key link between constituents and the MPs Office providing empathy discretion critical thinking and high-quality service.

If you thrive in a dynamic environment enjoy helping others and are committed to continual improvement and organizational excellence we encourage you to apply.

Casework & Constituent Support

• Handle and respond to constituent inquiriesin writing over the phone and in personwith professionalism discretion and empathy.
• Provide guidance information and support on a wide range of federal programs and services (e.g. IRCC Service Canada CRA).
• Advocate for constituents by liaising with federal departments and community organizations to resolve issues efficiently.
• Maintain detailed accurate and confidential case records while ensuring compliance with data protection standards.
• Manage casework databases prioritize files and ensure timely follow-up on open cases.
• Identify trends or recurring issues within the constituency and communicate these to the MP and senior staff.

Research & Policy Support

Office & Administrative Support

Working Conditions

Salary :   $52500 to $62500 with a comprehensive benefits package including health dental and the public service pension plan.

Start date :   As soon as possible.

Qualifications : Education :

Experiences :

Assets :

Knowledge Skills & Abilities :

Additional Information :

Members of Parliament are individual employers responsible for recruiting and managing their staff. Terms and conditions of employment vary between offices.

If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at  .

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

Remote Work : No

Employment Type : Full-time

Key Skills

Engineering Maintenance,Accounts Management,General Services,Billing,Electronics Engineering,Cleaning Services

Experience : years

Vacancy : 1