Field Support Engineer
Job Description :
- Provide customer facing end-user support that includes.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification.
- Flexible for travelling to remote sites or cluster.
- Provide assistance for network related issues.
- Due to the nature of the job the candidate should be able to lift 30 pounds with assistance.
- Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to the network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk.
- Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool.
- Update the circuit inventory and vendor details for service provider to network voice team.
Qualifications :
- BS / BA in Computer Science, Information systems, or an equivalent combination of education.
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