travel agent
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : Other trades certificate or diploma
- Experience : 5 years or more
- or equivalent experience
Tasks
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Sell travel products and travel insurance
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
Computer and technology knowledge
- Galileo
- Travel software packages
- Apollo
- MS Office
Travel bookings
- Business travel
- International travel
Security and safety
- Criminal record check
- Bondable
Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning / training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
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