This is a remote position.
Full-time (40 hours a week)
Mon - Fri 9 AM- 6 PM (EST) (9PM - 6AM PHT)
includes 1h unpaid break
Job Description
As a Bilingual Virtual Receptionist, you’ll be the vital first point of contact for clients seeking psychological support.
Your role combines customer service excellence with healthcare sensitivity, managing incoming calls, scheduling appointments, and ensuring a seamless patient experience.
Working in a dynamic virtual environment, you’ll utilize state-of-the-art VoIP technology and CRM systems to efficiently manage client interactions.
This position offers the unique opportunity to blend your linguistic skills with a passion for helping others, all while working flexibly from the comfort of your home.
Responsibilities
- Answer and manage incoming calls professionally in both French and English
- Schedule and coordinate appointments for new and existing clients
- Provide informative and compassionate responses to client inquiries
- Handle appointment rescheduling and cancellations with care and efficiency
- Maintain strict patient confidentiality and adhere to clinic protocols
- Assist with basic administrative tasks during periods of lower call volume
- Collaborate with clinic staff to ensure smooth operations and patient satisfaction
Requirements
- Fluent in French and English, with excellent written and verbal communication skills
- Previous Sales experience required
- Previous experience in healthcare reception or customer service roles preferrred
- Proficiency in using VoIP systems, scheduling software, and CRM platforms
- Strong multitasking abilities and capacity to prioritize in a fast-paced environment
- Exceptional attention to detail and problem-solving skills
- Empathetic approach to client interactions and ability to handle sensitive situations
- Comfortable working independently in a virtual setting
- Reliable internet connection and quiet home office space
Requirements
- Fluent in French and English, with excellent written and verbal communication skills
- Previous Sales experience required
- Previous experience in healthcare reception or customer service roles preferred
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Incentives
ZR 16535 JOB
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