Help Desk Technician
We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus on the help desk support of our core Municipal ERP (mERP) software and value added modules.
These modules would be desktop, web and mobile based. All help desk technicians need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
You will work closely with our team and clients to ensure any client resolution is resolved in a timely manner.
Responsibilities :
- Taking initial telephone or email inquiries and troubleshooting and resolving cases in a timely manner.
- Logging all case activity.
- Recognizing and escalating more difficult problems to Tier 2 / 3 support.
- Analyzing and identifying trends in issue reporting and devising preventive solutions.
Skills :
Knowledge of any of the following areas would be considered an asset : Local Government Administration, Accounting, Asset Management, Recreation, Human Resources, Municipal.
Government Finance, Inspections, Land management, Recreation, Facility and Event management.
- Technical background is a plus especially a base understanding of operating systems and installing / updating software both for our clients as well as internally.
- Customer service experience is a plus.
- Problem solving skills and mindset is a plus.
- Ability to work both independently and as a team to try and problem solve / test situations.
- Good verbal and written communication skills is desirable.
- Good working knowledge of any of the following software is considered a plus including : Microsoft SQL Server + SQL Server Integration Services, GitHub, Google Workspace(Google Docs, Sheets, Calendar), Ubiquiti Unifi hardware / software, pfSense, Redis, HAProxy, Kubernetes, Windows 11 / Server 2022, Active Directory, Azure AD, Microsoft SSIS Portainer, Linux, Redis, Yugabyte, VMware vSphere / vCD, ESXi, iOS, Android and TownSuite® Municipal mERP Software.
- Willingness to learn and the ability to adapt in an ever-changing, fast-paced work environment.
What we offer :
- Health, Dental and Life Insurance.
- Group share RRSP with employer matching contributions.
- Hybrid and flexible workplace in a municipality where the maximum commute is
- A family run and operated business located in Central Newfoundland for the past 30+ years.
About TownSuite Municipal Software :
TownSuite Municipal Software is a software development company that focuses on Municipal ERP (mERP) solutions for municipal governments across Canada.
We have interesting opportunities for those who would like to grow their technology careers in beautiful Central Newfoundland.
Help Desk Technician
We are currently seeking a Help Desk Technician to help assist our growing company. This role will focus.. These modules would be desktop, web and mobile based. All help desk technicians need excellent problem..
front desk agent
Education. Secondary (high) school graduation certificate Experience. Will train Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaint..
hotel front desk clerk
Job Description Audiology Technician, Temporary Full Time (Approximately 3 Months) Rehabilitative.. Under the supervision of the audiologist the technician will help with programming, fitting and..
Audiology Technician
Job Description Sterile Supply Technician, Temporary Call In Medical Device Reprocessing, James Paton.. The Sterile Supply Technician is also responsible for reprocessing scopes in the Endoscopy Department..
Body Technician
Education. College, CEGEP or other non university certificate or diploma from a program of 1 year to 2 years Experience. Experience an asset or equivalent experience Work setting R..
veterinary technician
Education. Secondary (high) school graduation certificate Experience. Will train or equivalent experience Work site environment Dusty Noisy Non smoking Odours Tasks Add or replace ..
tire technician
Description. Business Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to business customers, including key and..
Combination, Business Service Technician, Consumer Service Technician, Bell Aliant
DescriptionBusiness Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to business customers, including key and..