Digital Payment Advisor

Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Accounting, Level D Job Title Digital Payment Advisor Department Financial Operations | Digital Payments | VP Finance and Operations Compensation Range $7,622.83 - $11,886.67 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date February 1, 2026

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date

Ongoing

• NOTE
• This vacancy will fill up to two (2) positions

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Digital Payments Program (DPP) Advisor role is crucial to advise and help manage the implementation of UBC’s digital payments ecosystem. The Digital Payments Program supports over $850 million in incoming payment transactions across Enrolment Services, Student Housing and UBC Campus merchants. This role will work closely with the Digital Payments Program Manager, UBC’s external partners, and the UBC Community to ensure that all incoming payments are processed in an efficient, secure manner, and aligned with UBC’s cashless campus vision and evolving payment technology strategies. The DPP Advisor provides essential support to the Digital Payments Program Manager, and contributes to UBC’s overall future payment strategy. The UBC future payment strategy includes a shift towards a cashless campus along with future integrations for face to face payment terminals – Point of Sale (POS) systems – that integrate to Workday.

Job Summary

The Digital Payments Program (DPP) Advisor plays a vital role in developing and monitoring the UBC’s digital payments eco-system that integrates with Workday. The DPP Advisor role ensures that payments made online to UBC by students, staff and employees are efficient, reliable, secure, accurate, and are fully compliant with both University and Government regulatory policies. This includes payments that are made for student acceptance deposits, student tuition, housing, lab supplies, conferences, events, and much more. The DPP Advisor position is responsible to identify possible future revenue-generating opportunities across all online payment channels and exploring new options that utilize smartphone technology to make payments in person and online through digital wallets.

This position plays a critical role in ensuring alignment across, and with, operational functions and strategic IT initiatives while promoting best practices in the appropriate use and safeguarding of payment information. The position is a liaison - building and managing strong working relationships with business units and stakeholders, both internal and external to the Digital Payments environment, including UBC IT teams. The position is called upon to collaborate with all levels of staff at the university, both technical and non-technical, as well as provide guidance to business stakeholders in the participation and direction of systems implementation projects.

Organizational Status

Reporting directly to the Digital Payments Program Manager, the DPP Advisor will work closely with UBC’s internal merchants, third party software vendors, and IT teams to optimize and streamline payment workflows. This role is responsible to onboard new vendors and work with UBC’s PrISM team to align the digital payments program with Privacy Impact Assessment (PIA) and Payment Card Industry (PCI) standards and procedures.

Work Performed

Manages and supports UBC’s digital payments ecosystem by overseeing and ensuring the smooth operation of TouchNet for Campus wide UBC merchants and flow of Tuition and Housing payments that pass through TouchNet.

Conducts analysis of current and emerging trends in digital payments and how they might be implemented at UBC through our TouchNet architecture. This includes exploring the potential expansion of digital payment methods, POS systems, recurring payments, payment plans, digital wallets, artificial intelligence and more.

Provides technical and functional expertise to the community to understand third-party vendors and how they can integrate with UBC TouchNet ecosystem and works with Procurement to ensure alignment on third party integrations with UBC TouchNet infrastructure.

Serves as the primary point of contact for multiple Community members to onboard new and maintain existing UBC merchants. This includes configuring merchants within TouchNet and managing their integration with third-party payment interface providers.

Assesses and recommends the most suitable TouchNet solution based on merchant needs—whether that’s a basic online store (Simple Store), integration into an existing UBC-hosted website, an event-based solution, or a third-party platform not currently a UBC TouchNet Ready Partner.

Evaluates third-party vendors that are not yet TouchNet Ready and engages with them to explore potential integration and partnership opportunities.

Analyzes, plans and manages requests from faculties and service units for change(s) to the enterprise Digital Payment Program applications, and collaborates with UBC IT and other VPFO units in developing project proposals for system implementations.

Collaborates with both internal and external stakeholders to facilitate and maintain seamless integrations between TouchNet UBC’s internal system and our payment processor.

Reviews and develops systems for overseeing payment transactions for all three main TouchNet components – Campus Merchants, Tuition, and Housing - including debit, credit, pre-authorized debits (PADs), and international wires, in order to ensure regulatory and risk compliance.

Collaborates with UBC’s Privacy & Security Management team and the UBC’s Compliance Officer to ensure compliance to industry and University policies, procedures and industry regulations governing online and f2f payments.

Other duties and projects as assigned.

Consequence of Error / Judgement

This role helps provide recommendations for receiving payments at a variety of levels within the University. There is exposure to the public with these recommendations and subsequent fraudulent activities with credit card processing based on these recommendations. As such, there is both reputational risk and risk of financial loss. Mitigations are to understand credit card policies and procedures and to provide informative information to the community.

Supervision Received

Works independently under direction from the Digital Payment Program Manager. Also receives direction from the Senior Director, Finance Services and Strategic Procurement. Performance is assessed in terms of service provided to the community and other UBC units, soundness of judgement, adherence to deadlines, achievement of objectives, and overall effectiveness of support and problem-solving skills.

Supervision Given

No direct supervisory responsibilities.

Minimum Qualifications

Undergraduate degree in a relevant discipline.

Completion of the CPA accounting program (CA, CGA or CMA).

Minimum of seven years of related experience, or the equivalent combination of education and experience.

Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

Undergraduate degree in a relevant discipline, such as Information Technology, Business Administration, Finance or a related discipline.

A minimum of seven years of e-commerce or payment systems experience.

Knowledge of Payment Card Industry (PCI) standards and best practices.

Computer skills – MS Office, PowerPoint, third party ‘cloud based’ online vendor access tools (Global Payments / TouchNet).

Ability to communicate effectively both verbally and in writing.

Demonstrated interpersonal, organization and problem-solving skills.

Proven ability to adapt and work effectively in a dynamic and rapidly evolving environment under pressure with high volume and critical deadlines.

Ability to take initiative to work both independently and within a team environment.

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