- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 year to less than 2 years
- or equivalent experience
Work setting
Help desk
Tasks
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform data backups and disaster recovery operations
- Set up local area networks and connections to the Internet
- Implement network traffic and security monitoring software, and optimize server performance
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Communication protocols
TCP / IP
Computer and technology knowledge
- Device drivers
- Networking software
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Spreadsheet
Transportation / travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools / equipment
Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Screening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Workplace information
Remote work available
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Mileage paid
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Learning / training paid by employer
- Other benefits
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