Senior Operations Manager

Our client, a fast-growing leader in the property insurance services industry, is currently seeking a Senior Operations Manager to join their team in Calgary and support their expanding national operations. Known for delivering innovative, high-impact solutions during times of crisis, the company plays a critical role in helping policy holders return to normalcy after catastrophic events such as fires, floods, or other property damage.

Recognized for fostering a performance-driven and collaborative workplace culture, the organization is committed to operational excellence, continuous improvement, and team development. This is an exciting opportunity to join a business that combines purpose with impact, where growth is driven by resilience, innovation, and strong leadership. If you're looking for a career that blends strategic ownership with real-world results, we want to hear from you!

Responsibilities :

• Lead day-to-day operations across multiple departments, ensuring efficiency, scalability, and service excellence.
• Own the operational P&L and drive revenue management strategies to meet and exceed gross margin targets.
• Set and communicate clear KPIs for managers, promoting accountability and performance across all teams.
• Optimize workflows and documentation, including onboarding, training, and standard operating procedures.
• Manage and grow vendor partnerships, including qualification, utilization, and performance oversight.
• Provide 24 / 7 support for high-risk or escalated claims and lead the Command Centre response during catastrophic events.
• Ensure compliance with provincial regulations (e.g., RTA) and internal quality standards.
• Foster a high-performing, accountable, and collaborative team culture through coaching and development of management-level staff.
• Champion a culture of innovation, problem-solving, and continuous improvement.
• Partner cross-functionally with other departments, including sales, to ensure exceptional claim resolution and client service.

Qualifications :

If the qualifications above speak to your experience and aspirations, apply now to submit your resume in confidence. We look forward to speaking with you!

Please visit our website for more opportunities at www.eqstaffingsolutions.com

About Equation Staffing Solutions :

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.