BAND 3 - SaaS Product Manager

Posting Title

BAND 3 - SaaS Product Manager

Position Classification

Band 3

Union

N / A

Work Options

Remote

Location

Multiple Locations, BC CA (Primary)

Prince George, BC V2N4P7 CA

Richmond, BC V7C 4M9 CA

Surrey, BC V4P 1M5 CA

Vancouver, BC V6B 0N8 CA

Victoria, BC V9B 6X2 CA

Salary Range

$86,200.00 - $122,100.01 annually

Close Date

7 / 15 / 2024

Job Type

Regular Full Time

Temporary End Date

Ministry / Organization

BC Public Service ->

Citizens' Services

Ministry Branch / Division

Information Management Branch

Job Summary

Bring your in-depth knowledge and experience with IT and management to this unique opportunity

MINISTRY OVERVIEW

Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on.

CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.

gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector.

In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

JOB OVERVIEW

The Software as a Service (SaaS) Product Manager is responsible for guiding the contribution of a portfolio of ministry cloud SaaS products on behalf of the ministry.

Job Requirements :

Education and Experience :

• Bachelor's degree in Information Technology and / or Information Management discipline or a related technical field, comparable diploma, certification(s) and experience.
• An equivalent combination of education and experience may be considered

A minimum of three (3) years of combined experience in the following :

• Experience managing SaaS implementations both within a SaaS team and for end users.
• Experience driving user adoption and satisfaction with SaaS products.
• Experience using user-centered design practices in providing support for digital products and services.
• Experience using modern agile project management practices to design, deliver, and continuously improve high quality digital products and services.
• Experience managing complex enterprise IM / IT projects with multiple interdependencies including major business transformations, strategic communications, change management, and the oversight of system integrators.
• Experience Identifying, Experience challenging, and removing unnecessary barriers to product delivery.

Preference may be given to candidates with :

• Experience with specific SaaS platforms commonly used in the industry (e.g., Sharepoint, Mural / Miro, CRM tools, etc.).
• Experience in vendor management and negotiating SaaS contracts.
• Experience with DevOps practices and tools that support continuous integration and continuous deployment (CI / CD) for SaaS applications.
• Relevant training or certification related to Agile and / or Scrum Methodology

For questions regarding this position, please contact [email protected] .

About this Position :

There is currently one (1) permanent position available

Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement.

The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

An eligibility list may be established to fill future permanent and / or temporary vacancies across the Ministry of Citizens' Services.

Employees of the BC Public Service must be located in BC at the time of employment.

This position is excluded from union membership.

Working for the BC Public Service :

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service.

For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer .

How to Apply :

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter : NO - Please do not submit a cover letter as it will not be reviewed.

Resume : YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire : YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements.

Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience.

The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.

[email protected] , before the stated closing time, and we will respond as soon as possible.

Additional Information :

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11 : 00 pm Pacific Standard Time on the closing date of the competition.

Job Category

Leadership and Management