Branch Manager - Rentals

Description

Major Job Functions :

People Leadership – demonstrate clear and effective leadership to all employees within the branch; through performance management, coaching and mentoring, training & individual professional development, and other training opportunities. (30%)

Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process

Share Employee Opinion Survey (EES) results, solicit feedback, develop, and post an action plan on the Action Planning website.

Facilitate team meetings to support collaboration between departments.

Works with sales representatives in the field to develop maximum selling effort at optimum cost.

Constantly appraises pricing, distribution and competitive action and policies. Suggests changes to improve branch sales volume and profit.

Results and Financial Management – Accountable for rental operations, planning and monitoring controls including managing and reporting of branch financial results and facilities requirements. (40%)

Responsible for reviewing the monthly metrics related to People, Quality, Velocity, P&L with branch employees

Assist in creating annual budget, monthly reporting & forecasting

Collaborate with sales and marketing management teams to identify and create customer opportunities & solutions

Meet or exceed gross margin for AOP

Safety Leadership – lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors, and customers. (30%)

Demonstrate awareness and a commitment to factors that influence personal safety and the safety of others.

Ensure full compliance on safety practices, procedures & policies, training & audits

Develop and implement strategies that align with TRIF and LTI targets

Accountability :

Accountable for providing a safe work environment and delivering safety leadership at all levels within the branch, ensuring implementation of safety initiatives and compliance with programs and policies to achieve world-class workplace safety

Accountable for talent management for all employees within the branch, including recruitment, development, and retention strategies

Represent the company in a professional and ethical manner while maintaining confidentiality and fostering effective relationships with internal and external stakeholders

Responsible for effective human resources management and creating a positive work environment that supports achievement of business goals and objectives

Drive continuous improvement in operational performance, focusing on velocity, productivity, and agility

Ensure an exceptional customer experience through proactive engagement and service excellence

Achieve invoicing efficiency KPIs and maintain accuracy in billing processes

Deliver financial performance targets including revenue, profitability, and SG&A budgeting

Develop and implement training and development plans for direct reports to support growth and capability building

Ensure adherence to company policies, procedures, and the Code of Conduct in all branch activities

Education & Experience

Minimum 3–5+ years of experience in a leadership role with proven ability to manage branch operations and interpret financial statements

Industry experience in Rentals is preferred

Strong interpersonal, written, and verbal communication skills, including excellent presentation abilities

Demonstrated strategic business planning and forecasting skills with solid business acumen and understanding of financial fundamentals

Leadership for Safety Excellence training and commitment to fostering a safe work environment

Advanced analytical, problem-solving, and decision-making skills with the ability to address complex issues and challenges

Strong coaching, mentoring, and team leadership skills to build a high-performing, collaborative culture

Customer service orientation with the ability to enhance client relationships and deliver exceptional experiences

Skilled in negotiation, consulting, and relationship management to drive business success

Effective time management and prioritization skills to meet deadlines and achieve operational goals

Knowledge of Rental products, services, parts, warranty, and service systems and processes

Thorough understanding of union environments and collective agreements

Ability to adapt to changing business needs while maintaining focus on key performance indicators

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.