Description
Create awesome experiences for our customers.
Our team and what we’ll accomplish together
We are currently seeking a dynamic result-oriented and motivated Sales Performance Manager to be an integral part in growing the Sales Performance and Culture within our Technician Field teams.
This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences.
As the successful candidate you’ll be working closely with our trusted field teams and leaders, sales support, and channel marketing teams to drive sales performance, productivity and quality through a customized training, coaching & field excellence program.
What you’ll do
Sales Performance Management :
You will closely monitor channel performance reporting and solicit in-depth channel feedback to identify opportunities and prioritize and develop short-term and long-term tactics to achieve TELUS acquisition goals within the channel.
To achieve this you’ll :
- Develop tools and processes that enable our field team managers to coach and performance manage their teams
- Leverage learnings from other sales channels and teams, as well as industry best practices
- Review detailed sales and order reporting, by technician, team, and region for outliers
- Lead recurring feedback sessions with technician teams on what’s working, what’s not working
- Guide and facilitate coaching amongst our field teams and managers
- Develop dedicated training and learning tactics for different performance segments and cohorts
- Share channel feedback to respective stakeholders within Marketing, Product & Services, Operations & Support
Qualifications
What you bring
- Very strong communication skills including presentation, written and verbal communication in a training facilitation and coaching context
- Extensive sales experience with a track record of driving progressive sales performance
- Relentless passion for driving performance from others through motivation, coaching and training
- Ability to analyze data, in order to develop training programs and influence results / KPI performance
- Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, meet deadlines in a timely manner and data analysis skills
- Self-motivated and proactive with problem solving skills and able to work with minimal supervision
- Must be able and willing to travel
- Must be bilingual
Great-to-haves
- A University degree in Business, Finance, Engineering or other quantitative discipline
- 3+ years of training and coaching experience
- 3+ years of consumer or retail sales experience
- Familiarity or experience with TELUS consumer products and solutions is an asset
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