The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within IT Services
- A role that offers a breadth of learning opportunities
The Job
Key Responsibilities :
- Client Relationship : Develop and maintain strong relationships with key clients, acting as the primary point of contact.
- Strategic Planning : Create and implement strategic account plans to achieve sales targets and business growth.
- Problem Solving : Address and resolve client issues promptly, ensuring high levels of customer satisfaction.
- Cross-functional Collaboration : Work closely with internal teams (e.g., marketing, sales, product development) to ensure a cohesive approach to meeting client needs.
The Profile
Qualifications :
- Education : Bachelor’s degree in Business, Marketing, or a related field.
- Experience : 3-5 years of experience in Key account management, Customer success management or a similar role in Saas
- Skills :
- Excellent communication and negotiation skills.
- Proven ability to manage and grow client relationships.
- Strong problem-solving and analytical abilities.
Key Attributes :
- Customer Focused : Dedicated to understanding and meeting client needs.
- Results Driven : Committed to achieving business goals and targets.
- Team Player : Works well with cross-functional teams to deliver seamless client experiences.
- Proactive : Takes initiative to identify opportunities and solve problems.
Reports to : Head of Key Account Management
Work format : permanent independent contractor role, full-time, EST (New York time zone).
Compensation : depending on experience.
The Employer
Our client is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.
Join us in shaping the future of tax and accounting practice management.
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