Support Worker

Are you a personable and professional support worker with experience working in a place based supportive housing environment? Have you worked with residents experiencing mental health barriers, homelessness, and poverty in the past? Do you thrive in a fast-paced environment? If so, this role may be for you!

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Reporting to the Program Manager, the Relief Support Worker will be responsible for establishing support in a place-based Housing model through The Alex. This will involve engaging current residents who have had difficulty maintaining housing stability and developing ways to provide encouragement and support for them as they establish permanent housing. Our ideal candidate would be available to work all shifts including overnight, weekends, and statutory holidays.

This is a casual position.

What You Will Do

Resident Support

• Work within a harm reduction and housing first scope
• Advocate for residents when required
• Engage and support residents on an ongoing basis
• Provide basic life skills guidance, including assisting with basic cooking and cleaning in common areas such as the dining room, as well as within resident suites
• Assist with ADL supports as needed such as hygiene prompts, assisting with laundry etc.
• Assist residents in maintaining the cleanliness of their suites as needed, including assisting in preparing for room inspections required by property management for housing sustainability
• Provide opportunities for meaningful engagement with residents including facilitating recreation groups, including cooking groups, going for a walk, playing a card game etc.
• Understand and provide medications to residents, utilizing the medication assistance program as needed
• Understand and follow protocols for individual Managed Alcohol Programs as needed
• Be familiar with and uphold all resident wellness contracts, safety planning and individualized support plans
• Support with meal programming at Abbeydale Place including distributing meals to residents, basic kitchen cleaning and meal prep as needed, and ordering / picking up groceries as needed
• Provide crisis intervention and de-escalation supports as needed

Administrative

Cleaning

What You Bring

Work Environment and Hours :

Working Conditions :

This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened / actual serious injury, violence, abuse, and death. There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that this position will be working in distress / high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative. This position may also be exposed to bodily fluids. The health and safety - both physical and psychological- of our employees is a priority. The Alex is focused on providing a safe, supportive and healthy work environment.