Account Manager

ACCOUNT MANAGER - PULP, PAPER, WOOD & FIBER

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

SOUNDS EXCITING? JOIN US

The Account Manager is responsible for managing and maintaining relationships with the organization's clients. Serving as a vital point of contact with our clients but also advocating for our clients within our organization, contributing to their growth and prosperity.

They play an essential role in ensuring customer satisfaction, driving revenue growth, and fostering lasting business partnerships.

WHAT YOU BRING TO THE TABLE

Client Account Management

• Ensure and prioritize client satisfaction through exceptional service delivery.
• Proactively engage with clients to understand their business objectives (challenges, competitions, their budgetary processes, etc.)
• Build trusting relationships with stakeholders at all levels of an organization.
• Plan and execute growth strategies tailored to individual client needs.
• Analyze and understand our position with clients.
• Document and showcase delivered customer value and successes.

Funnel Management

• Proactively engage in continuous prospecting, generating new opportunities, and conducting thorough qualification.
• Progress opportunities through different stages of the sales process.
• Manage diverse types of business opportunities (KOB).
• Conduct accurate and insightful sales forecasting, providing valuable insights for strategic planning and decision-making.

Sales Process

• Qualify and develop customer opportunities by identifying customer pain points, pain chains, and critical results to achieve (CRTA), facilitating tailored solutions that address specific client needs effectively.
• Utilize the Product, People, Value, Vision, Commitment, Competitive Advantage (PPVVCC) Approach
• Employ consultative selling techniques, actively engaging with clients to understand their challenges and collaboratively recommend appropriate solutions.
• Successfully close sales by effectively addressing objections, addressing concerns, and guiding clients through the decision-making process.

Information Management

Keep our CRM up to date following established procedures and standards to maximize sales efficiency and facilitate collaboration with the team.

Effective Leadership

• Create a collaborative environment with internal and external teams.
• Increase the visibility and awareness of products and services to maximize sales growth.
• Assisting with digital marketing campaigns and social media content.
• Achieve individual and team sales goals using customer-focused engagement strategies.

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• At least 3 years' experience in the industrial B2B market.
• Strong technical aptitude and experience in industrial applications.
• Willing and able to travel with no restrictions.
• Curious, adept at learning new technologies.
• Ability to cultivate lasting business relationships.
• Exercise influential leadership.
• An analytical, problem-solving, and strategic mindset that applies to all scopes of projects and issues.
• Highly motivated and innovative with an entrepreneurial work ethic.
• Customer-centric mindset, making customers and their needs a primary focus.

WORK LOCATION : Kirkland, QC

ABOUT US

Laurentide's purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them.

It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we : Empower People. Advance Industry.