Software Training Team Lead

We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.

If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you.

We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.

Together, we can change the future of dental care.

Here are some of the ways we are changing the future of dental technology :

• We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
• We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
• We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
• We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.

We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.

The Software Training Team Leader will play a pivotal role in ensuring our trainers are equipped to deliver exceptional training to our clients.

This position requires a blend of leadership, hands-on support, and excellent communication skills. The ideal candidate will have a strong background in software training and experience working in a fast-paced environment.

You will work closely with trainers, providing guidance, support, and development while also contributing to process improvements and training documentation.

Responsibilities :

• Work closely with sales, systems implementation, and support teams to align training objectives with overall company goals.
• Handle client inquiries and escalations related to training, ensuring high levels of customer satisfaction.
• Address and resolve training-related inquiries from trainers, providing guidance and support as needed.
• Organize and lead monthly team meetings to discuss updates, challenges, and strategies for improvement.
• Oversee the onboarding process for new trainers, ensuring they receive comprehensive training and support during their integration.
• Assess trainers' performance and identify areas for improvement, conducting one-on-one meetings to provide personalized feedback and mentorship.
• Maintain and update training documentation, creating new materials as required to reflect software updates and best practices.
• Contribute to reports and KPIs relevant to training performance, using data to drive improvements and measure success.

Qualifications :

• Proven experience in a software training role, with at least 2 years in a leadership or supervisory position.
• Experience in the medical, dental, or insurance industry an asset.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Proficiency in using training software and tools, as well as standard office software (e.g., Microsoft Office Suite).
• Ability to travel occasionally to support training activities and client needs.

Our Recruiting Process

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.

• Quick intro / screening call
• Short online behavioural and cognitive assessment
• First Interview
• Second Interview including presentation

We pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.

The posted range for this position is between CAD 80,000- CAD 90,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.

Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc