Production Support
Position Description
Job Purpose
Reporting directly to the Associate Manager of Production, the primary responsibility of this incumbent is to support the Human Resourcing Outsourcing Third Party Remittance program.
Performs all required splitting, batching, sorting, assembly, bagging, and dispatch duties, to agreed specifications, location, time, and channel.
This position works closely with the HRO Operations team to ensure the best Client experience.
Duties and Responsibilities
- Collects and organizes documentation from HRO operations team. Documentation is matched with the appropriate cheque and sent to the required addressee.
- Monitor HRO folders to ensure items are sent out in a timely manner
- Support shipping / receiving activities including courier waybill creation and Canada Post mail by operating mail machine.
- Update data in the Production Portal timely and accurately
- Ensures SLA is met for cheque turnaround for regular incoming payroll bag
- Action time sensitive requests from the HRO Operations Leadership team
- Investigate missing or delayed items to vendors.
- Escalates problem situations or issues in a timely manner to the coordinator or team leader.
- Monitor and Manage inventory used to support all mail out and courier activities.
- Other responsibilities as assigned.
Qualifications
- Detail oriented, high accuracy with figures
- Good communication skills, both written and spoken. Bilingual French / English.
- Accurate data entry skills (numeric and alpha-numeric
- Intermediate proficiency in Office equipment, Microsoft suite, and Adobe
- Demonstrated ability to work in a team environment.
Education
Minimum High school graduate
Experience
1 or 2 years relevant business experience
Working conditions
Standard office environment, extended periods of sitting, reading and computer use.
Physical requirements
- Lifting of 5lbs +
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