Customer service agent

Work setting

• Private sector

Tasks

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Receive and log complaints

Computer and technology knowledge

• Database software
• Desktop publishing software
• Word processing software
• Electronic scheduler
• Presentation software

Security and safety

• Criminal record check
• Secret clearance

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Walking

Financial benefits

• Group insurance benefits
• Work Term : Permanent
• Work Language : English
• Hours : 44 hours per week