Retail Order Services Representative

Location : 530 West Broadway, Vancouver BC, Canada

Core hours : Monday to Friday from 8am – 4 : 30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 1-3 days per week.

Role Summary

As a Retail Order Services Representative, you will provide world‑class Customer service via phone, live chat, and email to all of Eminence’s Retail Customers. You will be responsible for responding to all Retail Customer's inquiries, assisting Retail Customers with the navigation of the Eminence website, processing Retail Customer orders and returns, and processing payments as needed. In this role, you will report to the Retail Order Services Supervisor.

Contract Details

This position is a 12‑month contract.

Responsibilities

• Provide extraordinary Customer service during all interactions with Retail Customers through, phone, and live website chat communications
• Maintain a high level of knowledge of Eminence's products and services to ensure all Retail Customers are provided with accurate information

Provide empathy and support when resolving Retail Customer concerns by :

Qualifications

Total Rewards

The Application

Please submit a resume with a cover letter. Closing date for applications : Wednesday, January 28th, 2026 at 9pm PST.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Lineandtheir favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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