Retail Customer Service
Job Description
Job Description
We are seeking a Retail Customer Service to join our team! You will be responsible for helping customers by providing product description, benefits and answer questions. Actively up-sell products.
Responsibilities :
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Clean and organize environment
- Package and store products
- Provide a warm, caring and friendly environment
Qualifications :
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- An active advocate for pet health and nutrition
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